Hamza Khan

Proven Call Center Representative with a track record of enhancing customer satisfaction at JOHN ADAM by expertly managing high call volumes and resolving complex issues. Skilled in problem-solving and proficient in data entry, demonstrated ability to improve efficiency and maintain professionalism under pressure. Achieved significant reductions in customer hold times through mastery of multiple software systems. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.