Summary
Overview
Work History
Education
Skills
Additional Information
Software
Interests
Hobbies
Timeline
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Hamza Kashif

CSR
Lahore, Punjab

Summary

Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Senior Customer Service Representative

Speridian Technologies
05.2023 - Current

Health Insurance Specialist - ACA and Obamacare expert, excluding Medicare services. - Conduct in-depth client consultations on expired insurance, new enrollments, and advise on dental, vision, and hearing plans. - Ensure strict policy compliance and meticulous documentation. - Streamline enrollment processes for a seamless onboarding experience. - Proactively address client concerns, contribute to team collaboration, and stay updated on industry trends.

Customer Sales Executive

IGet Solutions
02.2019 - 04.2023

In my role as a Dispatch Sales Specialist, I excelled at calling truckers and persuading them to join our company, managing all related paperwork, and seamlessly transitioning them to our dispatchers, which resulted in increased profitability for the organization. This position provided a unique learning experience as there was no specific script, allowing me to leverage my sales skills to successfully onboard and establish enduring business relationships with leads. While I thoroughly enjoyed my time in dispatch sales, my passion for exploring new opportunities led me to transition to the insurance sales field, where I am excited to continue my professional growth.

Education

Matriculation - Computer

Govt High School
Shahdara, Lahore
04.2001 -

Intermediate - Computer Science

Stars Group of Collages
Shahdara, Lahore
04.2001 -

Bachelor of Science - Computer Science

UET LHR
Baghbanpura, Lahore
04.2001 -

Skills

Order Fulfillment

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Additional Information

Religion: Muslim

Marital status: Single

Software

Microsoft Office

Problem Solving

Call Handling

Interests

Watching Movies

Exploring Hidden Food Gems

Travelling

Hobbies

Football

Watching Movies


Timeline

Senior Customer Service Representative

Speridian Technologies
05.2023 - Current

Customer Sales Executive

IGet Solutions
02.2019 - 04.2023

Matriculation - Computer

Govt High School
04.2001 -

Intermediate - Computer Science

Stars Group of Collages
04.2001 -

Bachelor of Science - Computer Science

UET LHR
04.2001 -
Hamza KashifCSR