Hamza Javed
CSR,TSR
Lahore, Punjab,PB
Summary
Dynamic Telesales Representative with proven expertise in call management and customer service, honed at Dees Solutions. Excelled in expanding client bases and enhancing sales through strategic service sales and effective communication. Demonstrated ability to support team goals and reduce call handling times, contributing to significant performance improvements.
Overview
5
5
years of professional experience
Work History
Telesales Representative
Dees Solutions
2023.02 - 2024.08
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Promoted high-quality products confidently knowing they would meet customer''s expectations based on thorough research conducted beforehand.
Telesales Representative
Alpha Tech Solutions
2020.01 - 2022.12
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
Education
Associate of Science - Science Education
Mao College
Lahore 2001.04 -
High School Diploma -
Private
Lahore 2001.04 -
Skills
Call Management
Performance Tracking
Record preparation
Cold-calling
Service Sales
Inbound and outbound calls
Sales expertise
Order Processing
Customer Service
MS Office
Call Control
Data Entry
Languages
Urdu
Native language
Punjabi
Proficient
C2
English
Advanced
C1
Timeline
Telesales Representative
Dees Solutions
2023.02 - 2024.08
Telesales Representative
Alpha Tech Solutions
2020.01 - 2022.12
Associate of Science - Science Education
Mao College
2001.04 -
High School Diploma -
Private
2001.04 -
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