Hamza Iqbal

• Data Collection: Gathering and organizing data from different sources (internal systems, databases, market research, etc.)
• Data Analysis: Using tools like Excel, SQL, or statistical software to process and analyze data to identify trends, patterns, and insights
• Reporting: Assisting in the creation of reports or presentations to communicate findings to senior team members or stakeholders
• Research: Conducting basic market, financial, or industry research to support strategic decisions or projects
• Support Senior Analysts: Helping more experienced analysts with their tasks, providing data, and contributing to larger projects
• Problem Solving: Assisting with identifying issues and proposing basic solutions based on data insights
• Learning and Development: Junior analysts are often expected to learn on the job, acquire new skills, and understand the specific analytical needs of the business or industry

Troubleshooting

Troubleshooting hardware, software, and network issues
Assisting users with system login, password resets, and account access
Installing and configuring software and applications
Providing support for printers, scanners, and other peripherals
Incident Management
Logging, tracking, and resolving IT-related tickets
Escalating complex issues to higher-level support teams
Following up with users to ensure issue resolution
System and Network Maintenance
Monitoring system performance and network connectivity
Updating and patching software and security applications
Assisting with backup and data recovery
Customer Service & Training
Providing clear and effective communication to users
Educating employees on basic IT security and software use
Creating documentation for common troubleshooting steps
Asset and Inventory Management
Tracking IT equipment and software licenses
Managing hardware replacements and upgrades

• Hands-on experience in accepting payments from customers and giving change and receipts
• In-depth knowledge of handling returns and exchanges of goods
• Maintained knowledge of store inventory and sales activities

• Effectively communicated with staff members and customers while providing friendly service and quick turnaround time of customer orders
• Responsible for accurately counting and balancing the cash register at the end of each shift
• Received an award for being the top employee of the month and received high appraisal from customers for best customer service which resulted in daily sales increase by 55%

Monitoring and Surveillance

• Observing security cameras and alarm systems for suspicious activity
• Responding to emergency alarms and coordinating appropriate response teams
• Keeping detailed records of incidents and security breaches

• Dispatching security personnel to incidents or emergency situations
• Communicating with law enforcement, fire, and medical teams when needed
• Providing real-time updates and instructions to on-site security teams

• Answering and directing security-related calls and requests
• Logging incidents, security breaches, and response actions in reports
• Notifying management of potential security threats or concerns

Access Control & Visitor Management

• Authorizing or denying access to restricted areas
• Assisting with employee and visitor identification verification
• Monitoring entry and exit points for unauthorized activity

• Accepting payments from customers using various methods (cash, credit/debit cards, mobile payments)
• Providing customers with receipts for their purchases and ensuring all transactions are properly recorded
• If the payment is in cash, calculating and returning the correct change to customers

• Providing step-by-step guidance for solving problems
• Assisting students with homework, assignments, and exam preparation
• Tailoring lessons to fit each student’s learning style and needs
• Providing constructive feedback to improve performance
• Encouraging independent learning and confidence in problem-solving
• Adjusting teaching strategies based on student progress and feedback
• Encouraging a positive attitude toward learning math and physics
• Offering extra help for struggling students outside of regular sessions