Hamza ijaz
lahore
Summary
Dynamic and results-oriented professional with a proven track record at Harbour Tech, specializing in upselling and providing exceptional customer service. Skilled in building customer relationships and adept in both B2B sales and retail environments. Excelled in promotional support and communication, significantly enhancing customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Sales Associate
Harbour Tech
Lahore, Pakistan
02.2022 - 01.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
Call Center Representative
ANB LC
Lahore, Pakistan
03.2020 - 04.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Education
BS.AVIATION MANAGMENT - BS.AVIATION MANAGMENT
UNiVERSITY OF SOUTH ASIA
Lahore 04-2026
High School Diploma -
PGC
Lahore03-2021
Skills
- Upselling
- Promotional support
- Retail loss prevention
- New teller training
- Exceptional customer service
- Excellent people skills
- Product guidance
- Excellent communication skills
- Multi-tasking strength
- Sales expertise
- B2B sales and customer service
Languages
Urdu
First Language
English
Advanced (C1)
C1
Timeline
Sales Associate
Harbour Tech
02.2022 - 01.2023
Call Center Representative
ANB LC
03.2020 - 04.2021
BS.AVIATION MANAGMENT - BS.AVIATION MANAGMENT
UNiVERSITY OF SOUTH ASIA
High School Diploma -
PGC
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