Hamza Ghafoor
Karachi
Summary
BBA graduate specializing in Human Resources with 3+ years of experience in sales, client support, reporting, and project coordination. Skilled in administrative operations, customer relationship management, and performance monitoring. Actively seeking roles in the banking sector, accounts, HR, or supply chain management to align with my academic background and advance my professional career.
Overview
4
4
years of professional experience
Work History
Client Support Assistant (Project Coordination)
Source Code
02.2025 - 03.2025
- Coordinated academic and software-related projects between clients and development teams.
- Supported clients in defining project requirements and expectations.
- Ensured timely task delivery and maintained consistent communication.
- Software House
Amazon FBA Entrepreneur
Self-Employed
01.2024 - 01.2025
- Managed full Amazon FBA cycle including product research, inventory posting, and order fulfillment.
- Improved product listings, optimized account performance, and maintained supplier coordination.
- Handled customer queries and monitored account health metrics.
Report Analyst & Customer Support Executive
Boost Mobile
08.2023 - 12.2023
- Prepared daily and monthly performance reports for storekeepers.
- Delivered customer support and resolved service-related issues.
- Maintained communication between internal teams to support operational efficiency.
International Sales Executive
Hello International
03.2021 - 07.2023
- Sold durable medical equipment to international senior citizen markets.
- Managed outbound and inbound calls, maintained relationships, and closed sales deals.
- Provided after-sales support to improve customer retention and satisfaction.
Education
Bachelor of Business Administration (BBA) Hons - Human Resources
Federal Urdu University of Arts, Science & Technology
Karachi01.2024
Intermediate - Commerce
Govt. Degree Boys College No. 1, Gulistan-e-Jauhar
Karachi01.2019
Matriculation - Computer Science
Chiniot Islamia School & College
Karachi01.2017
Skills
- Client Relationship Management
- HR & Administrative Support
- International Sales & Customer Support
- Report Writing & Data Analysis
- Project & Assignment Coordination
- Marketing Support
- CRM & Online Sales Platforms
- Time Management & Multitasking
Timeline
Client Support Assistant (Project Coordination)
Source Code
02.2025 - 03.2025
Amazon FBA Entrepreneur
Self-Employed
01.2024 - 01.2025
Report Analyst & Customer Support Executive
Boost Mobile
08.2023 - 12.2023
International Sales Executive
Hello International
03.2021 - 07.2023
Intermediate - Commerce
Govt. Degree Boys College No. 1, Gulistan-e-Jauhar
Matriculation - Computer Science
Chiniot Islamia School & College
Bachelor of Business Administration (BBA) Hons - Human Resources
Federal Urdu University of Arts, Science & Technology
Certifications And Conferences
- CIT Office Automation, Metropolitan University, Karachi, Sindh, 01/01/20, Gained foundational knowledge of computer operations, MS Office, and essential IT tools used in business environments and developed practical skills in data handling, documentation, and basic troubleshooting to support administrative and technical tasks.
- Youth Summit 2023, Istanbul, Turkey, 01/01/23, Participated in leadership, entrepreneurship, and cultural exchange workshops. Engaged with international youth leaders and gained exposure to global perspectives.