Summary
Overview
Work History
Education
Skills
Timeline
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Hamza Aslam

Sales Representative
Lahore, Punjab,PB

Summary

Adept at fostering customer loyalty and expanding client bases, I leveraged active listening and product knowledge to significantly enhance customer satisfaction and sales outcomes at RSG and Universal IT Solution. My leadership at Cipher Development resulted in notable team performance improvements, demonstrating my ability to drive results through effective call management and strategic sales techniques.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Customer Service Representative

RSG
Gulberg 2
08.2024 - 10.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Sale Representative

Universal IT Solution
02.2024 - 07.2024
  • Expanded customer base through inbound calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Sales Representative Team Leader

Cipher Development
02.2023 - 01.2024
  • Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
  • Developed new business opportunities by prospecting potential clients and presenting product benefits.
  • Implemented innovative sales techniques to enhance team productivity and drive results.
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.

Sales Representative

I Dispatch LLC
08.2022 - 01.2023
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Participated in trade shows and conferences to network and generate leads.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.

Education

Bachelor of Science - Web Development

Virtual University
Lahore, Pakistan
05.2001 -

Skills

Customer Service

Active Listening

Product Knowledge

Call Management

Timeline

Customer Service Representative

RSG
08.2024 - 10.2024

Sale Representative

Universal IT Solution
02.2024 - 07.2024

Sales Representative Team Leader

Cipher Development
02.2023 - 01.2024

Sales Representative

I Dispatch LLC
08.2022 - 01.2023

Bachelor of Science - Web Development

Virtual University
05.2001 -

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Hamza AslamSales Representative