Hamza Fatani

Adept in business process analysis, solution design, configuration, testing, and training to ensure seamless ERP system deployments. Achieved a 98% customer satisfaction rate by providing tailored solutions that addressed specific client needs and improved business operations.

• Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
• Constantly reviewing the business needs, refine priorities, outlines milestones and deliverables, and identify opportunities to risks.
• Iterate continuously on existing product features and propose new features based on constantly evolving customer requirements and market gap.
• Conducting training sessions for end-users, design of document and user manuals according to client system adaption.
• Managed data migration from legacy systems to ERP, ensuring data integrity and accuracy.
• Served as a liaison between the client and technical teams, facilitating communication and resolving issues
• Plan and execute system testing, including unit tests, integration tests, and user acceptance testing (UAT)
• Conducting weekly sprints to update on workflow among project stakeholders.

Collaborate with cross-functional teams to implement website enhancements, such as optimizing landing pages, improving site and CRM with out bound clients

• Created informative reports on market trends, enabling proactive adjustments to business strategies as needed.
• Optimized proposal process, resulting in shorter response times and higher win rates against competitors.
• Build and maintain strong relationships with existing and potential clients by understanding their business goals and needs.
• Develop and implement strategies to drive website traffic and generate leads through various channels, including search engine optimization (SEO), content marketing, social media, and online advertising.