Hamza Ali
House No: 64/21 Salman Farsi Society, Malir Halt, Karachi,SD
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
1
1
Certification
2
2
Languages
Work History
Call Agent
Maverick International Call Centre
02.2022 - 04.2022
- Built strong customer relationships with empathetic communication and active listening skills.
- Kept records of calls placed and charges incurred.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
Education
Master of Arts - International Relations
Karachi University
Karachi, Sindh, Pakistan 04.2001 -
Skills
Professionalism
Human Resources Support
Microsoft Office
Multitasking
Promotion Coordination
Analytical Thinking
Time management abilities
Goal Setting
Problem-solving aptitude
Certification
English Language Course from Berlitz Institute
Travelling, Reading Books
Visiting Historical Places and Natural Rich Areas
Reding Novels and History Books
Timeline
Call Agent
Maverick International Call Centre
02.2022 - 04.2022
English Language Course from Berlitz Institute
01-2021
Master of Arts - International Relations
Karachi University
04.2001 -