HAMMAD SAIF KHAN
Karachi,SD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
NewsCorp
Adelaide, South Australia
05.2021 - 09.2021
- Answered customer queries relating to new products, changes, suspension or cancellation of subscription services
- Talked with 'at risk' customers to work through their concerns or objections, and present value in their current investment to retain their business
- Offered best solutions available based on understanding of customer's needs to grow revenue
- Worked to KPIs and goals focused around Customer Advocacy program and first call resolution
- Managed over 50 customer calls per day
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Call Centre Operator
Move Yourself Trailer Hire
Adelaide, SA
10.2020 - 03.2021
- Answering calls for trailer and vehicle hire bookings.
- Accurate note taking in data base.
- Responding to customer enquiries.
- General administrative duties.
- Improved operations through consistent hard work and dedication
- Identified issues, analyzed information and provided solutions to problems
Customer Experience and Sales Agent
TSA Group
Adelaide, Australia, Australia
10.2020 - 01.2021
- Exceptional problem-solver and an astute negotiator.
- Strong Communication and Verbal Skills.
- Attention to detail.
- Client Centricity.
- Stakeholder engagement.
- Relationship management, Retention & Sales.
- Represented, promoted and sold Telstra's suite of business products and services to both new and existing customers.
- Engaged customers to build rapport and discover their lifestyle.
- Retained existing customers by presenting personalized solutions based on the customer's current and future needs.
- Offered solutions using a variety of Telstra's market leading products from NBN, Mobiles, FOXTEL and everything else in-between Customer Experience Specialist – Square trade (Campaign.
Customer Experience Specialist
TRG
Karachi, Pakistan, Pakistan
12.2015 - 08.2017
- Assisted customers with the claim filing process, including approving and denying claims.
- Delivered solutions to common problems with consumer electronics, including creative problem solving as part of the claim-filing process.
- Maintained detailed and accurate customer notes via the Salesforce CRM.
- Organized and present claim review plans.
- Negotiated settlements.
- Corporate intelligence: Did research on firms and their management with respect to intended event.
Junior Sales Executive
Marcus Evans
Karachi, Pakistan
01.2015 - 11.2015
- Called clients and invited them to the intended conferences & summits.
- Maintained client database and sales pipeline.
- Maintained Client Portfolio which in turn enhances the company's overall portfolio.
- Reported all leads to Team leader and Senior manager for further strengthening deals.
Education
Master of Accounting and Marketing - Accounting & Marketing
University of Adelaide
Adelaide, SA07.2020
Bachelor of Business Administration (Hons) - Marketing
Institute of Business Management, (IoBM
Karachi12.2014
Skills
- Complaint resolution
- Sales expertise
- Good listening skills
- Creative problem solving
- Training development aptitude
- Professional telephone demeanor
- Administrative support
Timeline
Customer Service Representative
NewsCorp
05.2021 - 09.2021
Call Centre Operator
Move Yourself Trailer Hire
10.2020 - 03.2021
Customer Experience and Sales Agent
TSA Group
10.2020 - 01.2021
Customer Experience Specialist
TRG
12.2015 - 08.2017
Junior Sales Executive
Marcus Evans
01.2015 - 11.2015
Master of Accounting and Marketing - Accounting & Marketing
University of Adelaide
Bachelor of Business Administration (Hons) - Marketing
Institute of Business Management, (IoBM
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