Office Ally
Hammad Ahmed
Team Lead (Operations)
Islamabad
Summary
Accomplished and results-driven Medical Billing Team Lead with over five years of experience across a diverse range of specialties, including Urgent Care, Assisted Living Facilities, Ambulatory Surgical Centers, Skilled Nursing Homes, Internal Medicine, Pediatrics, Podiatry, Hospitals, and Home Health Care. Demonstrates a strong commitment to delivering optimal solutions that drive sustained performance improvements and profitability. Consistently achieved a 30% annual revenue increase, while also successfully training and mentoring over 10 employees in organizational policies and procedures to ensure operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Team Lead (Operations)
The Patriot Group
12.2022 - Current
- Fostered strong client relationships by maintaining a positive attitude and providing attentive, timely responses, ensuring high levels of client satisfaction and retention.
- Played a key role in new hire onboarding and ongoing employee development, facilitating training programs to enhance team performance and adherence to company policies.
- Led a team of 15 billing professionals, ensuring the delivery of exceptional client service while overseeing daily operations and optimizing billing processes for accuracy and efficiency.
- Coordinated and facilitated weekly meetings for internal teams and external partners, promoting collaboration, knowledge sharing, and continuous process improvement.
- Collaborated with cross-functional teams, including coding, insurance verification, and customer service, to resolve complex billing issues and optimize revenue cycle management.
Backup Team Lead (Operations)
PMTAC Private Limited
12.2019 - 12.2022
- Led and supported a team of medical billing specialists, ensuring efficient claim submission, follow-up, and resolution, achieving a consistent reduction in A/R days and claim denial rates.
- Assisted in the development and implementation of billing policies and procedures, streamlining operations and improving overall team performance and accuracy.
- Trained and mentored new team members on best practices, company systems, and industry regulations, fostering a high-performance, compliant work environment.
- Possesses advanced expertise in a wide range of EMR platforms, including eClinicalWorks, Office Ally, MD Land and AdvancedMD, as well as EHR systems such as Practice Fusion, NextGen, SigmaCare, and PointClickCare. Extensive experience across multiple specialties, including Internal Medicine, Urgent Care, Assisted Living, Skilled Nursing, Pediatrics, Ambulatory Surgical Center, Hospitals, and Home Health Care.
Education
Bachelor of Science - Computer Science
COMSATS University Islamabad
Islamabad 04.2001 -
Intermediate of Science - Computer Science
Punjab Group of Colleges
Sargodha 04.2001 -
Matriculation of Science - Computer Science
St. Mary's High School
Sargodha 04.2001 -
Skills
Revenue Cycle Management
EMR/EHR Proficiency
Team Leadership & Development
Client Relationship Management
Process Improvement & Compliance
Affiliations
Certified Professional Biller
Certification
Microsoft Office
Software
MDLand
AdvancedMD
EClinicalWorks
Interests
Continuous Learning
Football
Timeline
Team Lead (Operations)
The Patriot Group
12.2022 - Current
Backup Team Lead (Operations)
PMTAC Private Limited
12.2019 - 12.2022
Microsoft Office
09-2018
Bachelor of Science - Computer Science
COMSATS University Islamabad
04.2001 -
Intermediate of Science - Computer Science
Punjab Group of Colleges
04.2001 -
Matriculation of Science - Computer Science
St. Mary's High School
04.2001 -
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