Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Hammad Khan

Customer Service Specialist
Karachi,Sindh

Summary

Experienced professional with a solid background in customer service and lead generation, bringing strong expertise in communication, client relationship management, and problem-solving, with a consistent focus on achieving targets and delivering results in fast-paced environments.

Overview

4
years of professional experience

Work History

Ibex Global Solutions

Costumer Service Specialist
12.2025 - 04.2026

Job overview

  • Collaborated with team members to streamline processes and improve overall customer satisfaction.
  • Adapted quickly to changing protocols, ensuring compliance with company policies and procedures.

EMINENT4U PVT. LTD

Costumer Service Specialist
01.2025 - 12.2025

Job overview

  • Provided support across multiple channels, including phone, email, and chat platforms.
  • Documented customer interactions accurately to maintain comprehensive service records.
  • Facilitated product returns and exchanges, adhering to company policies and procedures.

Tribe Consultation

Costumer Service Specialist
01.2024 - 12.2024

Job overview

  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in implementing new software tools to enhance service delivery efficiency.

Ace BPO Solutions

Lead Generation Specialist
06.2022 - 01.2023

Job overview

  • Developed targeted lead generation strategies to enhance prospect engagement and conversion rates.
  • Conducted market research to identify potential clients and refine outreach tactics for increased effectiveness.

Education

Aligarh Institute of Technology
Karachi

CIT from Business Administration And Management
05-2026

Skills

Customer Service Excellence

Lead Generation & Prospecting

Effective Communication Skills

Client Relationship Management (CRM)

Problem Solving

Timeline

Costumer Service Specialist

Ibex Global Solutions
12.2025 - 04.2026

Costumer Service Specialist

EMINENT4U PVT. LTD
01.2025 - 12.2025

Costumer Service Specialist

Tribe Consultation
01.2024 - 12.2024

Lead Generation Specialist

Ace BPO Solutions
06.2022 - 01.2023

Aligarh Institute of Technology

CIT from Business Administration And Management
Hammad KhanCustomer Service Specialist