Hammad Ali
Customer Support
Rawalpindi
Summary
Proven expertise in itinerary planning and client relationship building, demonstrated through a successful tenure at C & F System. Skilled in GDS and Amadeus, with a track record of enhancing customer satisfaction and loyalty. Achieved significant improvements in client retention and operational efficiency, leveraging multitasking abilities and a deep understanding of airline regulations.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
International Travel Agent
C & F System
Rawalpindi, Punjab
09.2023 - Current
- Collaborated with international partners to offer exclusive deals and promotions for clients.
- Assisted clients in handling travel-related issues such as lost luggage or flight cancellations, providing prompt resolutions.
- Managed client itineraries, ensuring all travel documents were accurate and delivered in a timely manner.
- Educated clients on local customs, attractions, and activities at their chosen destination.
Customer Service Representative
North Line Communications
Rawalpindi, Punjab
04.2023 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Lead CSR
Lego Bpo
Rawalpindi, Punjab
06.2022 - 03.2023
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Streamlined communication between departments for improved efficiency and customer experience.
- Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
CSR
Zupax
10.2021 - 05.2022
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Degree Collage Dhamial
Rawalpindi, Punjab, Pakistan 04.2020 - 03.2022
Matric -
Govt School Dhamial
Rawalpindi, Punjab, Pakistan 03.2018 - 03.2020
Skills
Airline regulations
Itinerary Planning
Client Relationship Building
Multitasking
GDS Proficiency
Amadeus mastery
Timeline
International Travel Agent
C & F System
09.2023 - Current
Customer Service Representative
North Line Communications
04.2023 - 08.2023
Lead CSR
Lego Bpo
06.2022 - 03.2023
CSR
Zupax
10.2021 - 05.2022
High School Diploma -
Degree Collage Dhamial
04.2020 - 03.2022
Matric -
Govt School Dhamial
03.2018 - 03.2020
Similar Profiles
MOMO TULAYMOMO TULAY
SOC Analyst Tier II at Navy Supply System Command Weapon System SupportSOC Analyst Tier II at Navy Supply System Command Weapon System Support
Julio PovedaJulio Poveda
Staff Physician at Correctional Health System .Jackson Health SystemStaff Physician at Correctional Health System .Jackson Health System
Kristen NievesKristen Nieves
Supply Coordinator at Yale New Haven Health SystemSupply Coordinator at Yale New Haven Health System