Hammad Ajaz
Sharjah
Summary
Customer Service Representative with over [1] years of experience in delivering high-quality support and efficiently resolving customer issues. Proven skills in effective communication and problem-solving, contributing to enhanced customer satisfaction and loyalty. Strong ability to manage challenging situations with professionalism while fostering positive relationships with clients. Committed to team success through knowledge sharing and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Indigo rent a car
Dubai, UAE
01.2023 - Current
- Achieved 95% customer satisfaction rating through responsive service via phone, email, and chat.
- Coordinated with internal teams to ensure timely delivery of solutions aligned with client needs.
- Documented customer interactions in CRM systems, identifying recurring issues and recommending enhancements.
- Trained and mentored new team members, boosting overall efficiency and performance of team.
Customer Service Representative
COTHM- PAK
Lahore
01.2021 - 01.2022
- Enhanced customer satisfaction ratings through prompt issue resolution and solution recommendations.
- Collected payments and coordinated billing processes efficiently.
- Determined accurate pricing for services while seeking optimal deals.
- Updated databases with current and revised customer information.
Customer Service Representative
Federal board
Karachi
01.2020 - 01.2021
- Resolved customer complaints efficiently and promptly to enhance satisfaction levels.
- Provided exceptional service, ensuring customer needs were met consistently.
- Utilized approved scripts to de-escalate conflicts during telephone interactions.
- Informed customers on billing procedures, processed payments, and assisted with payment options setup.
Education
Diploma - Hospitality Management
COTHM- PAK
Lahore, Pakistan01.2022
HSC - arts
Federal board
Karachi, Pakistan01.2021
Skills
- Customer service and support
- CRM systems and software
- Team training and mentoring
- Communication skills
- Interpersonal skills
- Stress management
- Billing processes
- Conflict resolution
- Customer satisfaction
- Team building
- Problem solving
- Employee training
- Effective communication
- Time management
- Data analysis
- Payment processing
Hobbies and Interests
- Exhibitions
- Volunteering
- Traveling
Languages
- English
- Urdu
- Punjabi
Timeline
Customer Service Representative
Indigo rent a car
01.2023 - Current
Customer Service Representative
COTHM- PAK
01.2021 - 01.2022
Customer Service Representative
Federal board
01.2020 - 01.2021
Diploma - Hospitality Management
COTHM- PAK
HSC - arts
Federal board
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