HAMMAD AHMED
Pharmacist To Be
2/363 Shah Faisal Colony, Karachi,KP
Summary
INTRODUCTION:
I am a final-year D Pharmacy student at Nazeer Hussain University, with extensive experience in teaching and customer service. Currently, I work remotely with TCS, showcasing my enthusiasm, reliability, and strong work ethic. I am a mature and adaptable team player, able to thrive in both collaborative and independent settings. I am seeking another remote customer service opportunity to further leverage my skills and experience.
Overview
7
7
years of professional experience
Work History
Inbound Customer Service Representative
TCS Private Limited
07.2024 - Current
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Investigated and resolved customer inquiries and complaints quickly.
Hospital Pharmacist Internee
Mamji Hospital
06.2024 - 07.2024
- Verified safety and accuracy of physician orders.
- Dispensed and procured medicinal products and supplies used in hospital.
Inbound Customer Service Representative
Tribe Consulting (Pvt.) Ltd.
12.2023 - 06.2024
- Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Senior Customer Support Executive
D Cactus
06.2023 - 09.2023
- Served as an escalation point for challenging customer cases, applying advanced problem-solving skills to reach satisfactory resolutions.
Quality Assurance Quality Control
Tecno Mobile Pakistan
08.2022 - 01.2023
- Performed quality control audits on pre-production supply chain, verifying continuity of raw materials.
Community Pharmacist
Bismillah Medical Store
11.2021 - 07.2022
- Collaborated with pharmacy team members to optimize operations and deliver outstanding patient care experiences.
Inbound Customer Service Representative
Blume Soft
08.2021 - 11.2021
- Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
Customer Service Representative Team Lead
Wolf BPO Solutions
10.2019 - 03.2021
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
Call Center Representative
TLG
06.2018 - 09.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Teacher
National Grammar School
08.2017 - 09.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
Doctor of Pharmacy - Pharmacy
Nazeer Hussain University
Karachi, Sindh, Pakistan 04.2001 -
Intermediate - Pre Medical
Govt Degree College Malir Cantt
Karachi, Sindh, Pakistan 04.2001 -
Matriculation - Science Education
The Educators School
Karachi, Sindh, Pakistan 04.2001 -
Skills
Fluent in english
Languages
Urdu, English
Native language
Timeline
Inbound Customer Service Representative
TCS Private Limited
07.2024 - Current
Hospital Pharmacist Internee
Mamji Hospital
06.2024 - 07.2024
Inbound Customer Service Representative
Tribe Consulting (Pvt.) Ltd.
12.2023 - 06.2024
Senior Customer Support Executive
D Cactus
06.2023 - 09.2023
Quality Assurance Quality Control
Tecno Mobile Pakistan
08.2022 - 01.2023
Community Pharmacist
Bismillah Medical Store
11.2021 - 07.2022
Inbound Customer Service Representative
Blume Soft
08.2021 - 11.2021
Customer Service Representative Team Lead
Wolf BPO Solutions
10.2019 - 03.2021
Call Center Representative
TLG
06.2018 - 09.2019
Teacher
National Grammar School
08.2017 - 09.2018
Doctor of Pharmacy - Pharmacy
Nazeer Hussain University
04.2001 -
Intermediate - Pre Medical
Govt Degree College Malir Cantt
04.2001 -
Matriculation - Science Education
The Educators School
04.2001 -
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