HAMMAD AHMED
Pharmacist To Be
2/363 Shah Faisal Colony, Karachi,KP
Summary
INTRODUCTION:
I am a final-year D Pharmacy student at Nazeer Hussain University, with extensive experience in teaching and customer service. Currently, I work remotely with TCS, showcasing my enthusiasm, reliability, and strong work ethic. I am a mature and adaptable team player, able to thrive in both collaborative and independent settings. I am seeking another remote customer service opportunity to further leverage my skills and experience.
Overview
7
7
years of professional experience
Work History
Inbound Customer Service Representative
TCS Private Limited
07.2024 - Current
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Investigated and resolved customer inquiries and complaints quickly.
Hospital Pharmacist Internee
Mamji Hospital
06.2024 - 07.2024
- Verified safety and accuracy of physician orders.
- Dispensed and procured medicinal products and supplies used in hospital.
Inbound Customer Service Representative
Tribe Consulting (Pvt.) Ltd.
12.2023 - 06.2024
- Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Senior Customer Support Executive
D Cactus
06.2023 - 09.2023
- Served as an escalation point for challenging customer cases, applying advanced problem-solving skills to reach satisfactory resolutions.
Quality Assurance Quality Control
Tecno Mobile Pakistan
08.2022 - 01.2023
- Performed quality control audits on pre-production supply chain, verifying continuity of raw materials.
Community Pharmacist
Bismillah Medical Store
11.2021 - 07.2022
- Collaborated with pharmacy team members to optimize operations and deliver outstanding patient care experiences.
Inbound Customer Service Representative
Blume Soft
08.2021 - 11.2021
- Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
Customer Service Representative Team Lead
Wolf BPO Solutions
10.2019 - 03.2021
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
Call Center Representative
TLG
06.2018 - 09.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Teacher
National Grammar School
08.2017 - 09.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
Doctor of Pharmacy - Pharmacy
Nazeer Hussain University
Karachi, Sindh, Pakistan 04.2001 -
Intermediate - Pre Medical
Govt Degree College Malir Cantt
Karachi, Sindh, Pakistan 04.2001 -
Matriculation - Science Education
The Educators School
Karachi, Sindh, Pakistan 04.2001 -
Skills
Fluent in english
Teaching
Multi tasking
Active learning skills
Inbound and Outbound sales
Call center experience
Computer Skills
CIT (Ms Word, Excel, Power point)
Complaint Handling
Product Knowledge
Call Management
Typing Speed
Data Entry
Customer Support
Customer Service
Team Collaboration
Effective Communication
Time management abilities
Ettiquette
Time Management
Delivery Tracking
Payment Processing
Telemarketing expertise
Languages
Urdu, English
Native language
Timeline
Inbound Customer Service Representative
TCS Private Limited
07.2024 - Current
Hospital Pharmacist Internee
Mamji Hospital
06.2024 - 07.2024
Inbound Customer Service Representative
Tribe Consulting (Pvt.) Ltd.
12.2023 - 06.2024
Senior Customer Support Executive
D Cactus
06.2023 - 09.2023
Quality Assurance Quality Control
Tecno Mobile Pakistan
08.2022 - 01.2023
Community Pharmacist
Bismillah Medical Store
11.2021 - 07.2022
Inbound Customer Service Representative
Blume Soft
08.2021 - 11.2021
Customer Service Representative Team Lead
Wolf BPO Solutions
10.2019 - 03.2021
Call Center Representative
TLG
06.2018 - 09.2019
Teacher
National Grammar School
08.2017 - 09.2018
Doctor of Pharmacy - Pharmacy
Nazeer Hussain University
04.2001 -
Intermediate - Pre Medical
Govt Degree College Malir Cantt
04.2001 -
Matriculation - Science Education
The Educators School
04.2001 -