Hammad Abbasi
Senior Sales Development Representative
Islamabad
Summary
Dynamic and dedicated Account Executive with a wealth of experience in the Sales and Marketing industry. Known for fostering strong client relationships, I bring a positive demeanor and proven ability to establish rapport with diverse clientele. Committed to ensuring customer satisfaction and driving business growth, I excel in optimizing processes for quality and speed. A collaborative team player, I am motivated by the challenge of exceeding targets and contributing to overall company success. With a passion for cultivating partnerships and leveraging opportunities, I consistently deliver results with energy and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Senior Sales Development Representative
MARKETING TRANSFORMERS
01.2024 - Current
- Demonstrated a commitment to achieving results by consistently exceeding 80% of my targets.
- Demonstrated adaptability during challenging market conditions by pivoting sales strategy and pursuing new verticals, maintaining consistent performance.
- Recorded accurate and efficient records in customer database.
- Successfully generated leads through proactive social media interaction, cold calling, and skillfully scheduled appointments.
- Utilized CRM tools to effectively engage leads and assessed business growth opportunities by analyzing comparative results.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded proactively and positively to rapid change.
SENIOR ACCOUNT EXECUTIVE
MOTOR MEDIA SOLUTIONS
07.2023 - 12.2023
- Reviewed and resolved client concerns and issues, researching relevant details and communicating solutions.
- Utilized CRM to collect, organize, and manage sales data and customer information.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Attended various networking events to identify sales opportunities and build relationships.
- Managed sales funnel effectively and forecasted requirements across multiple industry accounts.
- Used CRM database to track referral and appointment data.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
ACCOUNT EXECUTIVE / ACCOUNTANT
MOTIVE
08.2022 - 07.2023
- As an SMB Account Manager, I provide Fleet Management Solutions across USA and Canada Skilled in understanding my customer's needs and exceeding sales targets.
- Developing customer relationships and focused on customer retention.
- Salesforce (CRM) and SalesLoft to maintain accounts while working in a cadence and generating leads.
- Scheduling demos to build product value.
- Maintaining daily KPIs (Cold calls, emails, texts, etc.) Fulfilling orders and ensuring great customer experience.
- Achieved or exceeded company-defined sales quotas.
BUSINESS DEVELOPMENT EXECUTIVE / SALES EXECUTIVE
METRO CONSULTING GRID
01.2021 - 06.2022
- Worked as a B2B agent to reach Businesses in the US and provided consultation regarding our product.
- Used to dial through Webex (CISCO) and able to generate a good amount of clients.
- Used to Cold calls and able to get a good amount of leads.
- Gone to preparing programs for client administration to fulfill the possibilities.
- Composed with the organization's head based in Mobile Alabama, USA to straightforwardly connect clients.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
CUSTOMER SERVICE REPRESENTATIVE / TSR / CSR
TOUCHSTONE COMMUNICATIONS
12.2018 - 12.2020
- Resolved education-based issues over-phone with 300-400 foreign customers daily.
- Generated a lot of confirmed sales.
- Dialed on Lead-gen, Appointments, and Live transfer.
- Attended training programs for client service to satisfy the prospects.
- Coordinated with the company's head once in Texas, USA to link customers directly with the company.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
CUSTOMER SERVICE REPRESENTATIVE / TSR / CSR
AIRBAND COMMUNICATIONS (PVT) LTD
06.2018 - 11.2018
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved a monthly target with 92% Quality Assurance feedback.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelors - Mechanical Engineering
University of Management & Technology (UMT)
Intermediate/A-Level - Engineering
Global System of Integrated Studies
Matriculation/O-Level - Engineering
Global System of Integrated Studies
Skills
Certification
Strategic Customer Success Management
Timeline
Strategic Customer Success Management
03-2024
Senior Sales Development Representative
MARKETING TRANSFORMERS
01.2024 - Current
SENIOR ACCOUNT EXECUTIVE
MOTOR MEDIA SOLUTIONS
07.2023 - 12.2023
ACCOUNT EXECUTIVE / ACCOUNTANT
MOTIVE
08.2022 - 07.2023
BUSINESS DEVELOPMENT EXECUTIVE / SALES EXECUTIVE
METRO CONSULTING GRID
01.2021 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE / TSR / CSR
TOUCHSTONE COMMUNICATIONS
12.2018 - 12.2020
CUSTOMER SERVICE REPRESENTATIVE / TSR / CSR
AIRBAND COMMUNICATIONS (PVT) LTD
06.2018 - 11.2018
Bachelors - Mechanical Engineering
University of Management & Technology (UMT)
Intermediate/A-Level - Engineering
Global System of Integrated Studies
Matriculation/O-Level - Engineering
Global System of Integrated Studies
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