Hi, I’m
Hamayun Alvi
Customer Service Specialist
Lahore
Summary
PERSONAL PROFILE: As a self-motivated and highly organized individual, my focus is always to see each project work I undertake to an expected end. I am dedicated to excellence and believe in building my character based on integrity and trust. As a result, my ability to relate with people and meet mutual benefits has always been my main goal. My core skills and natural talents: - Communication & Organization perfects my managerial abilities. I look forward to making a positive impact in your organization.
CAREER SUMMARY : More than 16 years of working experience in the field of Customer Service/Telecommunication/Sales/B2B/Call Center. During this period, I worked to handle the challenging Jobs and responsibilities that need the skill and knowledge to understanding the power of management and Job satisfaction.
Overview
19
years of professional experience
6
years of post-secondary education
3
Languages
Work History
THE VIRTUALUX, ClickedIn
Appointment Setting Specialist
09.2023 - Current
Job overview
- Making outbound calls to businesses to setup appointments for SaaS
- B2B US Campaign
- Making sure to maintain client’s set protocols
- Followed all company policies and procedures to deliver quality work.
THE VIRTUALUX, The Joint
Appointment Setting Specialist
09.2020 - 08.2023
Job overview
- Making calls to chiropractic patients & helping them with setting appointment for a session
- Sending emails & text messages
- Making sure to maintain client’s set protocols
- Followed all company policies and procedures to deliver quality work.
LANDING, Real Estate
Customer Service
09.2019 - 08.2020
Job overview
- Making calls to properties and gathering information like rent, pet policy, car parking charges
- Qualifying & getting approval ( so we can work with the property)
- Making sure to maintain client’s set protocols
DGS, Digital Globe Services
Quality Assurance Supervisor
10.2017 - 09.2019
Job overview
- Handling a team of around 15 to 20 individuals
- Listening to disputes filed by the floor supervisors & finding a solution
- Schedule making & handling team concerns
- Interacting with agents and coaching them
Digital Globe Services, DGS
Quality Assurance Verifier
10.2011 - 09.2017
Job overview
- Verifying sales
- Listening to calls and maintaining the set rules defined by the client
- Interacting with agents and coaching them
DGS, Digital Globe Services
Customer Support Executive
12.2009 - 03.2011
Job overview
- Inbound sales campaign
- Selling and providing customer services for Cable TV, High speed internet and Landline
telephone - Working within a team to achieve assign targets related to outbound calls, best service and
quality
The Resource Group, Bell Canada
Customer Support Executive
07.2009 - 11.2009
Job overview
- Outbound sales campaign
- Working within a team to achieve assign targets related to outbound calls, best service and quality.
THE RESOURCE GROUP, DTX (Direct Survey USA)
Customer Support Executive
09.2008 - 06.2009
Job overview
- Outbound sales campaign
- Providing the best services to customers according to their needs
- Calling diabetic patients over the age of 65 and completing the survey.
MOON MOVER PVT LTD, Rogers Wireless ( Canada )
Senior Sales Executive
04.2007 - 08.2008
Job overview
- Outbound sales campaign
- Working within a team to achieve assign targets related to outbound calls, best service and Quality
Mobilink Franchise Lahore
Finance Officer
03.2005 - 03.2007
Job overview
- Issuance and modifications of Sims
- Billing of postpaid connections and reporting to franchise manager.
- Cash handling
Education
PUNJAB UNIVERSITYPakistan, Lahore
B.Sc. from General Science
01.1996 - 05.1998
GOVT. ISLAMIA COLLEGE CIVIL LINESLahore, Pakistan
F.Sc from Science
01.1992 - 05.1994
PAKISTAN EDUCATION ACADEMYDubai ( UAE)
Matriculation
01.1989 - 05.1990
Skills
Setting appointments
Customer service specialist
B2B appointment setting experience
Inbound/Outbound Sales
Cricket,Snooker,Movies
I am a big fan of Web series.
I love watching travelogues.
I used to play cricket a lot but don't get time so watch it on TV.
Love playing & watching snooker
Timeline
Appointment Setting Specialist
THE VIRTUALUX, ClickedIn
09.2023 - Current
Appointment Setting Specialist
THE VIRTUALUX, The Joint
09.2020 - 08.2023
Customer Service
LANDING, Real Estate
09.2019 - 08.2020
Quality Assurance Supervisor
DGS, Digital Globe Services
10.2017 - 09.2019
Quality Assurance Verifier
Digital Globe Services, DGS
10.2011 - 09.2017
Customer Support Executive
DGS, Digital Globe Services
12.2009 - 03.2011
Customer Support Executive
The Resource Group, Bell Canada
07.2009 - 11.2009
Customer Support Executive
THE RESOURCE GROUP, DTX (Direct Survey USA)
09.2008 - 06.2009
Senior Sales Executive
MOON MOVER PVT LTD, Rogers Wireless ( Canada )
04.2007 - 08.2008
Finance Officer
Mobilink Franchise Lahore
03.2005 - 03.2007
PUNJAB UNIVERSITY
B.Sc. from General Science
01.1996 - 05.1998
GOVT. ISLAMIA COLLEGE CIVIL LINES
F.Sc from Science
01.1992 - 05.1994
PAKISTAN EDUCATION ACADEMY
Matriculation
01.1989 - 05.1990