HAMAD HAMZA
Faisalabad, Punjab
Summary
Proven IT Support Engineer with a track record of optimizing system performance by over 30% at Secure It Solutions. Expert in Network Troubleshooting and renowned for exceptional remote desktop support skills. Demonstrates a keen ability for IT Asset Management, ensuring scalability and efficient maintenance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Engineer
Secure It Solutions
07.2022 - 11.2023
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Education
Bachelor of Science - Information Technology
GOVT COLLEGE UNIVERSTY FAISALABAD
Faisalabad, Punjab, Pakistan10.2024
Skills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
Certification
- Cisco Certified Network Associate (CCNA)
Timeline
IT Support Engineer
Secure It Solutions
07.2022 - 11.2023
Bachelor of Science - Information Technology
GOVT COLLEGE UNIVERSTY FAISALABAD
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