Travelling
HAIDER JANJUA
Operations Manager
Karachi, Sindh
Summary
Experienced manager with over 10 years of administrative expertise at a top institution. Self-motivated and results-driven, consistently excelling in both leadership and team environments. Proven ability to thrive under tight schedules and deadlines. Committed to embracing new challenges and tackling them with determination and a hands-on approach.
Overview
11
11
years of professional experience
2035
2035
years of post-secondary education
Work History
Center Head
APTECH Learning Federal B. Area Center
03.2022 - Current
- Being promoted to this designation, I am now responsible, not only for execution, but also responsible for “Planning” strategies for Business Growth
- Devising Year Growth Plans
- Provide Budgets for the Year
- Provide plans for Marketing and its execution
- Critical Decision making to make sure that growth goals are achieved
- Make sure that all the departments were working up-to-the mark
- Enhanced Center performance by implementing innovative operational strategies and streamlining processes.
- Business Development and Marketing
- Devising 'Yearly Growth Plans' and designing strategies for the accomplishment of these growth plans over the year
- Make sure that business operations keep running smoothly
- Evaluated staff performance regularly to identify areas of improvement and provide constructive feedback for professional growth.
- Cultivated a positive learning environment by fostering collaboration among staff members and promoting professional development opportunities.
- Cost effective allocation of resources to make sure that every operation flows smoothly
- Rewarded, coached, counseled and disciplined employees.
- Maintaining all the financial reports of the Center
- Conducted regular staff meetings to obtain feedback on important issues.
- Cost and benefit analysis is a repetitive task for this department
- Ensuring Quality in every outcome
- Increased customer satisfaction through exceptional service delivery and timely resolution of issues.
Center Manager
APTECH LEARNING Federal B. Area Center
09.2015 - 02.2022
- Being promoted to this designation, I was a leading figure for Academics, Marketing and Accounts
- Leading all the departments under my supervision
- Execution of growth plans devised by the Director/Business Partner
- Manage all the running Operations of the Center
- Mentor to all the staff
- Make sure that all the departments were working up-to-the mark
- Supervising One to all operations of the office
- Ensuring that all the operations of the center are carried out smoothly
- Conduct meetings timely and sort challenges faced by every department
- Procurement and training of staff
- Conducting interviews and hiring new staff as per every department requirement
- Training/Mentoring newly hired staff
- Conducting timely performance evaluation of new staff
- Coaching and developing existing employees
- Dealing with performance problems and terminations
- Supporting problem resolution and decision-making
- Conducting timely performance evaluations and coaching again if needed
- Monitoring performance and initiating action to strengthen results
- Keeping the staff motivated by awarding achievements
- Planning and goal-setting for future periods
- Translating corporate goals into functional and individual goals
- Ensure that every department is on track towards the achievement of monthly targets
- To make sure that the Business is generating healthy Business Development figures
- Corroborate with the marketing department in deciding what appropriate marketing activities should be carried out
- Planning the executions of marketing activities of the center
- Making sure that the student is satisfied with the services provided
- Generate new ideas to keep the students engaged in different curricular and extra-curricular activities
- Planning seminars and workshops every month
- Providing mentoring, advice and support to students on a personal level
- Auditing
- Evaluating each department performance
- Make sure that all the SOP’s are followed
- Make sure that all the Quality Standards are maintained in every department
- I was also deployed at other Centers to audit their operations
Center Academic Head
APTECH LEARNING Federal B. Area Center
07.2014 - 08.2015
- Being CAH I was responsible for all academic activities and operations in the center
- Ensure the adequacy of the classroom infrastructure
- Ensuring readiness of faculty
- Plan future faculty hiring with the CH/CM
- Recruited highly qualified faculty members who contributed to a positive school culture focused on student success.
- Conduct or organize regular faculty training sessions and maintain required documents
- Ensure Quality in Academics
- Conducting regular “Student Feedback”
- Implemented assessment tools to track student progress over time, allowing for data-driven instruction adjustments as needed.
- Analyzing failure ratios and taking appropriate actions
- Batch management
- Monitor conduct of scheduled sessions
- Monitor and perform detailed analysis on student attendance
- Prepare schedules for all assessments e.g IT, Semester End Exam, projects
- Ensure project/eProject process (requisition, assignments, presentation, and submission)
- Personally conduct/supervise all External Exams
- Ensure necessary documentation are maintained
- Timely close all semesters & courses
- Create a system of tracking and consolidating all PS/Certs
- Monthly Academics Review
- Reporting to FSO
- Conducting seminars
- Once in every quarter, conducted career counseling sessions for students to motivate them to work hard
- Arranging recruitment drives for students
- Student Placements
- Get Students ready for interviews
- Lift the graph of Monthly performance report
Education
Digital Marketing Course -
IDMPakistan
MBA - Supply Chain Management
Karachi University Business School
01.2017 - Current
BBA - SCM and Marketing
SZABIST
01.2014 - 12.2014
A ’Levels - Mathematics, Accounts and Economics
Foundation Public School
01.2010 - 12.2010
Skills
Training, Coaching & Mentoring
Data Analytics
Digital Marketing
Ability to work well under pressure
Team player
Quick Learning
Communication
Problem Solving
Implement Kaizen
Staff development
Team building
Staff evaluations
Team development
Training and coaching
Vendor relations
Workforce management
Personal Information
- Father's Name: Tahir Islam Janjua
- Date of Birth: 07/28/92
- Marital Status: Married
Accomplishments
- Center achieved the “Last Mile Challenge” for the year 2022
- Massive increase in business revenue. Increased from 2.2 Million to 5.7 Million in two years.
- Achieved the Year Target of 2022
Interests
Marketing
Playing with AI
Baking
Timeline
Center Head
APTECH Learning Federal B. Area Center
03.2022 - Current
MBA - Supply Chain Management
Karachi University Business School
01.2017 - Current
Center Manager
APTECH LEARNING Federal B. Area Center
09.2015 - 02.2022
Center Academic Head
APTECH LEARNING Federal B. Area Center
07.2014 - 08.2015
BBA - SCM and Marketing
SZABIST
01.2014 - 12.2014
A ’Levels - Mathematics, Accounts and Economics
Foundation Public School
01.2010 - 12.2010
Digital Marketing Course -
IDMPakistan