Hafsa Maan
Lahore
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Author Engagement Manager
Educative, Inc.
02.2023 - 08.2023
- Assisted authors and partners during content creation and provided ongoing support
- Worked closely with product and marketing teams to enhance partner and author experiences
- Teamed up with content and design departments to create materials for Sales and Marketing
- Acted as a liaison between internal and external stakeholders to address and resolve escalations.
- Collaborated with cross-functional teams to produce accurate, high-quality documentation for customers.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Assisted with drafting speeches and program talking points for events.
Business Partner
A Piece of Cake Bakery and Café
04.2018 - 03.2023
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Infused and drove diversity practices into company culture, values and engagement initiatives to foster environment of inclusion and support.
- Liaised between partners and internal stakeholders to resolve conflicts.
- The physical Cafe space was closed during Covid-19.
- The bakery now functions as an online delivery/takeaway business.
Founder
Jogi's Street Food Cafe
03.2022 - 12.2022
- Set up the space, interiors, kitchen, façade, etc
- Managed the marketing (social media and other mediums)
- Created a selection of the most beloved Pakistani street food items
- Everything was prepared on-site and hygienically
- Hired and trained a team of 7 people for kitchen and service positions
- Sold the café to its new owners, the handover was completed in Jan 2023
- Running the café as the sole-proprietor and assuming responsibility for every task associated with the running of a café
- The café in itself had a low key, funky and casual vibe
- A place to kick back with friends over nostalgic food items.
Partner- Idea Generation
Teenage Animated Story Channel on Youtube - 10 Mil Subscribers
10.2021 - 10.2022
- Collaborated with team members on topic ideation.
- Brainstormed ideas to create useful content for clients.
Team Lead
Page 1 of 5
06.2020 - 06.2021
- I was part of the team responsible for setting up and starting a project for an offshore client in the USA
- Our job was to manage trade spend and dispute management transactions for clients in the US
- My responsibilities as a Team lead included managing daily data entry requirements, delegation of tasks, quality control and training new employees.
Manager Academics
Information Technology University
01.2015 - 12.2015
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Coordinated and supervised academic advising activities.
- Assisted in development and implementation of faculty development plans.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
Program Manager- Department of Training and Events
Information Technology University
10.2014 - 12.2014
- Coordinated technical training and personal development classes for staff members.
Program Manager - Innovations for Poverty Alleviation Lab (IPAL)
Information Technology University
03.2014 - 10.2014
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Teaching Assistant
Information Technology University
08.2013 - 03.2014
- Assisting with a course on Writing and Communication for BSCS students
Assistant Program Manager - Centre for Technology in Governance
Information Technology University
08.2013 - 12.2013
- Working on a World Bank funded project focusing on ICT research and innovation to improve transparency, openness and collaboration in government departments in Punjab
- Collaborating with a team of computer programmers and district level government departments to research and share innovative ICT solutions
- Arranging and hosting two-way exchange workshops to improve quality of ideas and innovative solutions.
Lecturer - Lahore Business School
University of Lahore
02.2013 - 08.2013
- Teaching marketing and management courses to MBA/BBA
- The responsibilities include: Lecture preparation, slide preparation and lecture delivery
- Assigning classwork and projects
- Selecting and discussing relevant case studies in class
- Supervising and assisting students with MBA/BBA dissertations
- Corresponding with colleagues/ students Via E-mail and other mediums
- Responding diligently to student queries and concerns
- Creating , checking and grading all the assessments and examinations
- Managing and updating the Student Information System (sis) for the allocated courses
- Attending development workshops conducted by the University of Lahore
- Fulfilling any other duties/tasks delegated by the Head of the Department.
Research Assistant
University of New South Wales
01.2012 - 09.2012
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Interviewer for Occupational English Testing
Talent2 Melbourne/Sydney
08.2011 - 09.2012
- Conducted interviews with participants to assess eligibility.
- Worked with other staff members to facilitate smooth flow of operations.
Surveyor
Austraffic
08.2011 - 09.2012
- Conducting surveys for Austraffic anywhere in Sydney
- The nature of survey varied depending on the data required by Austraffic.
Promoter/Market Researcher
IDT Telecom Asia Pacific
10.2011 - 12.2011
- Identified potential marketing opportunities to increase brand awareness.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Scheduled appointments with potential customers for product installation.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
Priority Banking Officer
Bank Alfalah Limited
11.2008 - 07.2010
- Resolved customer complaints
- Developed and managed business relationships
- Prepared monthly customers account statements
- Cross Selling and Marketing.
Officer Grade-III
Prime Commercial Bank Limited
03.2005 - 12.2005
- Handled all the SWIFT and FTTs/ FDDs for the whole of Lahore
- Assisted customers with personal banking
- Account opening
- Provided assistance for Daily branch work flow
- Local/Foreign Remittance.
Officer Grade-I
Askari Commercial Bank Limited
01.2005 - 05.2005
- Assisted customers with personal banking
- Account opening
- Provided assistance for Daily branch work flow
- Local/Foreign Remittance.
Education
MBus - Marketing
Western Sydney University
01.2011 - 04.2012
Skills
Operational Planning
undefinedTimeline
Author Engagement Manager
Educative, Inc.
02.2023 - 08.2023
Founder
Jogi's Street Food Cafe
03.2022 - 12.2022
Partner- Idea Generation
Teenage Animated Story Channel on Youtube - 10 Mil Subscribers
10.2021 - 10.2022
Team Lead
Page 1 of 5
06.2020 - 06.2021
Business Partner
A Piece of Cake Bakery and Café
04.2018 - 03.2023
Manager Academics
Information Technology University
01.2015 - 12.2015
Program Manager- Department of Training and Events
Information Technology University
10.2014 - 12.2014
Program Manager - Innovations for Poverty Alleviation Lab (IPAL)
Information Technology University
03.2014 - 10.2014
Teaching Assistant
Information Technology University
08.2013 - 03.2014
Assistant Program Manager - Centre for Technology in Governance
Information Technology University
08.2013 - 12.2013
Lecturer - Lahore Business School
University of Lahore
02.2013 - 08.2013
Research Assistant
University of New South Wales
01.2012 - 09.2012
Promoter/Market Researcher
IDT Telecom Asia Pacific
10.2011 - 12.2011
Interviewer for Occupational English Testing
Talent2 Melbourne/Sydney
08.2011 - 09.2012
Surveyor
Austraffic
08.2011 - 09.2012
MBus - Marketing
Western Sydney University
01.2011 - 04.2012
Priority Banking Officer
Bank Alfalah Limited
11.2008 - 07.2010
Officer Grade-III
Prime Commercial Bank Limited
03.2005 - 12.2005
Officer Grade-I
Askari Commercial Bank Limited
01.2005 - 05.2005
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