Summary
Overview
Work History
Education
Skills
References
Certification
Accomplishments
Languages
Personal Information
Timeline
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Hafsa Khan

Hafsa Khan

Summary

Dedicated professional with extensive experience in customer success and marketing management, excelling in client onboarding and relationship management at Digital Digits. Skilled in performance monitoring, process improvement, and fostering collaboration in dynamic environments. As a committed Childcare Teacher, I create engaging learning spaces and design inclusive activities that support children's development through creative play.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Childcare Teacher

Inaya Daycare & Pre-nursery
Hyderabad
08.2024 - Current
  • Child Supervision
  • Early Childhood Education (ECE)
  • Health and Safety
  • Behavior Management
  • Communication with Parents
  • Program Planning
  • Emergency First Aid and CPR
  • Record Keeping
  • Inclusion and Diversity

Customer Success Specialists (Remote)

Digital Digits
02.2024 - Current
  • Client Onboarding and Relationship Management.
  • Project Coordination and Support.
  • Performance Monitoring and Reporting.
  • Upselling and renewals.
  • Customer support and issue resolution.
  • Process Improvement and Client Advocacy.

Lead Generation and Marketing Manager (Remote)

Anytrek Corp. (USA)
07.2021 - 12.2023
  • Team Training and Guidance.
  • Lead Research and Management.
  • Lead Qualification.
  • Email Marketing Campaigns.
  • Lead Generation Database Maintenance.
  • Customer Research.
  • Information Reporting to Management.
  • Collaboration with Marketing and Sales Teams.
  • Marketing Collateral Creation.
  • Staying Updated on Industry Trends.

Volunteer

Center for autism rehabilitation and training, Sindh (c-arts)
Hyderabad
10.2019 - 06.2020
  • Supporting Children's Daily Activities.
  • Monitoring Behavior.
  • Providing Emotional and Social Support.
  • Engaging in Educational Activities.
  • Promoting inclusion and socialization.
  • Parent and Family Support.

Customer Service Agent

Qatar Airways
Doha
03.2015 - 11.2015
  • Passenger Check-in.
  • Ticket Processing and Baggage Management.
  • Flight Announcements and Information.
  • Customer Assistance for Special Needs.
  • Customer Service and Complaint Resolution.
  • Greeting and Assisting Customers.
  • Flight Boarding and Deplaning.
  • Providing Accurate Flight Information.

Collection Officer

Barclays Bank PLC
Karachi
02.2010 - 01.2013
  • To collect on past due accounts in a timely manner
  • Closely follow policies and procedures during each step of the collection process collect the installment amount due, while protecting the bank assets Briefing about accounts status and further action required to Manager
  • To send dunning letters to delinquent customer
  • Maintain MIS of PDCs and Return cheques and discrepant cheques
  • Collection Strategy Implementation
  • Ensure prescribed Collections Strategies are implemented for the respective product
  • Maintain Collections processes as per the Collections Manuals and policies in an effective manner
  • Ensure that the Capacity Planning is adequate for the product as per given guidelines

Home Tutor

Self
Karachi
03.2009 - 12.2010

Intern

ABN Amro Bank
Karachi
06.2007 - 07.2007

Education

MBA - Marketing

Iqra University
Karachi, Sindh, Pakistan
08.2019

Bachelor of Commerce - Commerce

Govt. Commerce College
Karachi, Sindh, Pakistan
12.2008

High School Diploma -

Govt. Degree Science & Commerce College
Karachi, Pakistan
04.2005

Matriculation - Medical

Little Wood Sec. School
Karachi, Pakistan
08.2003

Skills

  • Communication
  • Openness
  • Adaptability
  • Leadership
  • Problem Solving
  • Teamwork
  • Behaviour management
  • Positive reinforcement

References

References available upon request.

Certification

Anytrek, Pakistan

  • Top Initiative Certificate

Qatar Airways

  • Trainings Certificate

The First Institute of Dynamic Learning

  • Diploma in Hypnosis & NLP

Accomplishments

Anytrek Pakistan

  • Top Lead Generation team award
  • Employee of the Year award

Languages

Urdu
First Language
English
Advanced (C1)
C1

Personal Information

  • Date of Birth: 07/18/87
  • Nationality: Pakistani
  • Marital Status: Married

Timeline

Childcare Teacher

Inaya Daycare & Pre-nursery
08.2024 - Current

Customer Success Specialists (Remote)

Digital Digits
02.2024 - Current

Lead Generation and Marketing Manager (Remote)

Anytrek Corp. (USA)
07.2021 - 12.2023

Volunteer

Center for autism rehabilitation and training, Sindh (c-arts)
10.2019 - 06.2020

Customer Service Agent

Qatar Airways
03.2015 - 11.2015

Collection Officer

Barclays Bank PLC
02.2010 - 01.2013

Home Tutor

Self
03.2009 - 12.2010

Intern

ABN Amro Bank
06.2007 - 07.2007

MBA - Marketing

Iqra University

Bachelor of Commerce - Commerce

Govt. Commerce College

High School Diploma -

Govt. Degree Science & Commerce College

Matriculation - Medical

Little Wood Sec. School

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Hafsa Khan