Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Hafsa Ishaq

Lahore

Overview

12
12
years of professional experience

Work History

Implementation Specialist

Routeware
Lahore
06.2023 - Current
  • Engaged in a specialist role focusing on waste management projects, demonstrating expertise in the field
  • Collaborated with clients to understand their unique requirements and provided tailored assistance
  • Developed a comprehensive understanding of waste management practices and regulations.

Customer Support Executive

Calltastic
04.2023 - 05.2023
  • Handled customer inquiries for a UK-based Mastercard (email and chat)
  • Achieved daily and monthly targets for call frequency and availability
  • Maintained high-performance scores
  • Developed excellent communication and problem-solving skills.

Customer Support Executive

TRG
Lahore
01.2022 - 01.2023
  • Dealt with rehab patients in California under the BART program (calls).

Customer Support Executive

Ibex
Lahore
01.2021 - 01.2022
  • Handled customer care for Walmart
  • Provided support and assistance to customers.

Tutor

Home Based
Lahore
01.2012 - 01.2017
  • Focused on helping primary children deconstruct and simplify their thought processes for effective learning
  • Personalized teaching method based on understanding the child's psychology.

Content writer

Net Roots Technologies
Lahore
01.2021
  • Conducted research for daily blogs
  • Improved time management and adherence to goals
  • Enhanced social skills and collaborated effectively with individuals at different levels.

Intern

Door of Awareness Education
Lahore
01.2018
  • Organized a drama production, stimulating creative thinking
  • Implemented strategies to regulate and lighten the work environment for enhanced team productivity
  • Balanced criticism and encouragement for team motivation.

Intern

Akhuwat Foundation
Lahore
01.2017
  • Managed large-scale events and projects
  • Engaged in close communication with members of different communities to address social issues
  • Developed a deeper understanding of sociology.

Education

Bachelors in Mass Communication -

Forman Christian College, University
Lahore
08-2023

Intermediate -

Kinnard College For Women
05-2018

Matriculation -

Unique high school
01.2016

Skills

  • MS Office: Word, Excel, PowerPoint
  • Time Management
  • Goal-oriented, dependable, conscientious, and precise
  • Ability to work well under pressure
  • Accepts responsibility and highly self-motivated
  • Profound communication skills in English and Urdu

Hobbies and Interests

  • Reading
  • Painting

Timeline

Implementation Specialist

Routeware
06.2023 - Current

Customer Support Executive

Calltastic
04.2023 - 05.2023

Customer Support Executive

TRG
01.2022 - 01.2023

Customer Support Executive

Ibex
01.2021 - 01.2022

Content writer

Net Roots Technologies
01.2021

Intern

Door of Awareness Education
01.2018

Intern

Akhuwat Foundation
01.2017

Tutor

Home Based
01.2012 - 01.2017

Bachelors in Mass Communication -

Forman Christian College, University

Intermediate -

Kinnard College For Women

Matriculation -

Unique high school

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Hafsa Ishaq