Hafsa Ishaq
Lahore
Overview
12
12
years of professional experience
Work History
Implementation Specialist
Routeware
Lahore
06.2023 - Current
- Engaged in a specialist role focusing on waste management projects, demonstrating expertise in the field
- Collaborated with clients to understand their unique requirements and provided tailored assistance
- Developed a comprehensive understanding of waste management practices and regulations.
Customer Support Executive
Calltastic
04.2023 - 05.2023
- Handled customer inquiries for a UK-based Mastercard (email and chat)
- Achieved daily and monthly targets for call frequency and availability
- Maintained high-performance scores
- Developed excellent communication and problem-solving skills.
Customer Support Executive
TRG
Lahore
01.2022 - 01.2023
- Dealt with rehab patients in California under the BART program (calls).
Customer Support Executive
Ibex
Lahore
01.2021 - 01.2022
- Handled customer care for Walmart
- Provided support and assistance to customers.
Tutor
Home Based
Lahore
01.2012 - 01.2017
- Focused on helping primary children deconstruct and simplify their thought processes for effective learning
- Personalized teaching method based on understanding the child's psychology.
Content writer
Net Roots Technologies
Lahore
01.2021
- Conducted research for daily blogs
- Improved time management and adherence to goals
- Enhanced social skills and collaborated effectively with individuals at different levels.
Intern
Door of Awareness Education
Lahore
01.2018
- Organized a drama production, stimulating creative thinking
- Implemented strategies to regulate and lighten the work environment for enhanced team productivity
- Balanced criticism and encouragement for team motivation.
Intern
Akhuwat Foundation
Lahore
01.2017
- Managed large-scale events and projects
- Engaged in close communication with members of different communities to address social issues
- Developed a deeper understanding of sociology.
Education
Bachelors in Mass Communication -
Forman Christian College, University
Lahore08-2023
Intermediate -
Kinnard College For Women
05-2018
Matriculation -
Unique high school
01.2016
Skills
- MS Office: Word, Excel, PowerPoint
- Time Management
- Goal-oriented, dependable, conscientious, and precise
- Ability to work well under pressure
- Accepts responsibility and highly self-motivated
- Profound communication skills in English and Urdu
Hobbies and Interests
- Reading
- Painting
Timeline
Implementation Specialist
Routeware
06.2023 - Current
Customer Support Executive
Calltastic
04.2023 - 05.2023
Customer Support Executive
TRG
01.2022 - 01.2023
Customer Support Executive
Ibex
01.2021 - 01.2022
Content writer
Net Roots Technologies
01.2021
Intern
Door of Awareness Education
01.2018
Intern
Akhuwat Foundation
01.2017
Tutor
Home Based
01.2012 - 01.2017
Bachelors in Mass Communication -
Forman Christian College, University
Intermediate -
Kinnard College For Women
Matriculation -
Unique high school