Hafsa Asif
ServiceNow Consultant
Karachi,Sindh
Summary
Experienced ServiceNow developer with a track record of utilizing software engineering techniques and implementing cutting-edge technologies to optimize development processes. Demonstrated ability to quickly grasp and apply complex technology concepts, ensuring efficient project execution. Exceptional communication and leadership skills, honed through successful collaboration with stakeholders, team leadership, and the implementation of agile methodologies.
Overview
7
7
years of professional experience
Work History
Staff Software Consultant
10Pearls
Karachi, Sindh
02.2020 - Current
- Developed, tested, and documented custom development and integrations for features, applications and projects
- Made recommendations for efficient translation of business requirements to ensure that requirements be met or suggest alternative approaches
- Participating in internal team and client team code reviews
- Achieved compliance with specified testing procedures and quality standards by identifying and addressing technology limitations, flaws, and application problems
- Gave suggestions to clients on how to improve their system to reduce technical debt and in turn, cost
- Led technical interviews and gave detailed feedback which helped recruitment team decide whether candidates should be hired or not
- Mentoring junior resources and assisting them where needed in resolving technical challenges
- Performed number of LOEs, some of which led to client signing contract with business and boosting revenue
- Worked in both aspects (solo and team) with clients to ensure product is delivered with great quality and efficiency
- Performed product demonstrations for clients
- Recommending, scheduling, and performing software improvements and upgrades for optimal performance.
ServiceNow Instructor
NEW Apprenticeship
Remote, Remote
09.2022 - 11.2022
- Provided training and mentoring to students in preparation for apprenticeships in major IT companies
- Conferred with supervisor to discuss, develop and deliver a curriculum that addresses program goals and course objectives
- Utilized innovative classroom techniques and methodologies that involved students in challenging learning opportunities
- Offered feedback to students to enhance their academic growth.
Salesforce Developer
Systems Limited
Karachi, Sindh
03.2019 - 09.2019
- Assisted in troubleshooting technical issues related to Salesforce platform, providing prompt resolution to minimize downtime.
- Implemented complex Apex triggers and classes for streamlined data management, enhancing overall system functionality.
Technical Analyst
Mazars
Karachi, Sindh
04.2017 - 12.2018
- Collaborated with cross-functional teams to deliver high-quality software products on time and within budget.
- Solved complex technical problems through thorough analysis of requirements and innovative solutions development.
Skills
ServiceNow (CSM Platform, ITSM, Service Portal, Agent Workspace)Salesforce (Sales Cloud, NPSP Cloud, Experience Cloud)JavaScriptApexAgile ScrumGITClient relationship managementClient communicationTeamwork and collaborationTime managementProblem-solving abilitiesAnalytical thinkingAgent WorkspaceCSMService PortalITSMScheduled JobsScript IncludesClient ScriptsBusiness RulesWidgetsCatalog ItemsRecord ProducersUI/Data PoliciesFlowsInbound ActionsAssignment RulesSecurity - ACLSecurity - EncryptionEmail Templates & NotificationsEmail ScriptsTransform MapsATFLightning ComponentsTriggersApex classesWorkflow RulesProcess Builders
Accomplishments
- ServiceNow Certified System Administrator – CSA
- ServiceNow Certified Implementation Specialist – IT Service Management
- Micro-Certification – Flow Designer
- Salesforce Administrator
- Salesforce Platform Developer 1
- Salesforce Platform App Builder
- Salesforce Sharing and Visibility Architect
Timeline
ServiceNow Instructor - NEW Apprenticeship
09.2022 - 11.2022
Staff Software Consultant - 10Pearls
02.2020 - Current
Salesforce Developer - Systems Limited
03.2019 - 09.2019
Technical Analyst - Mazars
04.2017 - 12.2018
Additional Information
- LinkedIn: https://www.linkedin.com/in/hafsa-a-732287105/
Portfolio
Published a course 'Introduction to ServiceNow' for 10PearlsUniversity
https://10pearlsuniversity.org/courses/introduction-to-servicenow/