Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Affiliations
References
Timeline
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Hafiz Muhammad Umar Shahzad

Hafiz Muhammad Umar Shahzad

Lahore

Summary

I have gained extensive experience in the IT industry, spanning over a period of more than 11 years. I have certificates in IT. My expertise lies in the field of Routing, Switching, Wireless Point to Point, point to multi point, VOIP , Epon OLT , GPON OLT, Xpon ONTs, WLAN, WiFi 6, Surveillance IP Cameras.I possess outstanding technical, troubleshooting, and analytical skills, complemented by excellent proficiency in English communication. I am highly self-motivated, with a strong focus on teamwork, exceptional attention to detail, and the ability to effectively handle multiple tasks on cross-functional projects. My commitment lies in consistently delivering high-quality outcomes and continually seeking opportunities for personal and professional growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Tenda
Lahore, Pakistan
11.2022 - Current
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Conducted research on technical products in order to make recommendations to customers.
  • Developed documentation of customer's technical environment including network topology diagrams and asset inventories.
  • Assisted users with password resets and account lockout resolutions for IP Camera and NVR.
  • Evaluated new technologies in order to recommend solutions that meet customer needs.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Implemented scripting solutions for automating routine tasks.
  • Provided remote assistance to end-users when needed.
  • Resolved complex technical problems through root cause analysis techniques.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Collaborated with teams to solve technical customer problems across product suites.

Technical Support Engineer

Ultra Tech
Lahore, Pakistan
10.2020 - 11.2022
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Conducted research on technical products in order to make recommendations to customers.
  • Evaluated new technologies in order to recommend solutions that meet customer needs.
  • Supported virtualization technologies such as VMware ESX and ESXi Server or Microsoft Hyper-V.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.

Pre Sale Consultant

Linx Network
Lahore, Pakistan
02.2018 - 10.2020
  • Performed technical analysis of customer requirements and developed appropriate solutions to meet those needs.
  • Created detailed product presentations and demonstrations for customers, highlighting the features and benefits of products.
  • Provided pre-sales engineering support to sales team by responding to customer inquiries about product capabilities.
  • Assisted in designing proof of concepts to demonstrate how proposed solutions can be implemented in a customer environment.

Pre Sale Consultant and Technical Support

Orbit
Lahore, Pakistan
2015 - 2017
  • Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

IT Technician

Microtech INC
Lahore, Pakistan
2013 - 2014
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone or remote access.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Managed inventory of Warranty assets.

Education

Bachelor of Science - BBIT

Virtual University
Lahore

Bachelor of Arts -

Punjab University
Lahore

I.Com

BISE Lahore
Lahore

Skills

  • Mikrotik: Routing, Switching, Firewall, VLAN, Multi WAN, Traffic shaping
  • Expert in UBNT: P2P, P2M, AP Mesh
  • Mimosa: P2P long distance wireless links
  • Grandstream : Access Points, VOIP, Audio Video conference system
  • IP-COM: P2P, P2M, APs,Multi WAN Router, Mesh Cloud configure
  • Tenda: Gpon OLT, xpon ONT, Wifi 6 Routers, Mesh, IP Cameras, NVR
  • Cisco: Routing, Switching, VLAN, STP
  • Making videos for client & publish on YOUTUBE
  • System Troubleshooting
  • Project Management
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Technical Troubleshooting
  • Problem-Solving
  • System Configuration Changing
  • Network Operational Enhancements
  • Issue Research

Certification

  • MTCNA (MikroTik Certified Network Associate)
  • MTCTCE(MikroTik Certified Traffic Control Engineer)
  • MTCRE(MikroTik Certified Routing Engineer)
  • CCNA(Cisco Certified Network Associate)
  • MCSE(Microsoft Certified Solutions Expert)
  • Digital Literacy

Languages

Urdu
First Language
English
Upper Intermediate (B2)
B2

Affiliations

  • Creating instructional videos to facilitate client understanding of emerging technologies.

References

References available upon request.

Timeline

Technical Support Engineer

Tenda
11.2022 - Current

Technical Support Engineer

Ultra Tech
10.2020 - 11.2022

Pre Sale Consultant

Linx Network
02.2018 - 10.2020

Pre Sale Consultant and Technical Support

Orbit
2015 - 2017

IT Technician

Microtech INC
2013 - 2014

Bachelor of Science - BBIT

Virtual University

Bachelor of Arts -

Punjab University

I.Com

BISE Lahore

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Hafiz Muhammad Umar Shahzad