Hafiz Abdullah Nizami

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

• Ensure the service availability for DinCloud and reported incidents/problems to be closed within the SLA’s (70%)
• Furnish the greatest level of support to our customers which includes troubleshooting and resolving issues related to Cloud environments
• Provisioning of machines on different infrastructures which includes VMware (ESXi), Hyper-V, converged and hyper Converged(Nutanix)
• Citrix Deployment, Microsoft VDI deployment and its configuration(Connection broker Servers, Delivery Controllers, Gateway servers, Licensing servers, Web access, and Remote Desktop session host servers)
• System Administration
• Providing technical support on Microsoft Azure Portal of VM provisioning, Backups, reporting, server configurations for Citrix e.t.c
• Hand-on experience on support for Citrix XenApp & XenDesktop
• Backups of VM’s using VMware Data protection, Nutanix Data protection domain
• Deployment of Hosted Virtual Desktop & Servers
• DUO Portal for the clients and dinCloud
• L1/L2 support for Citrix, Vmware ESXi, and KVM hypervisors
• Foundational MS Office Capabilities
• Using Zen desk ticketing portal for trace and better quality of service
• Quick prompt response on client queries and internal emails by forming an intra-departmental bridge on client issue/tickets

• Monitoring and maintaining office equipment and inventory supplies; orders replacement supplies as needed
• Creating, updating, and maintaining records and databases
• Updating office policies and procedures
• Scheduling company calendar and updating as needed
• Preparing reports on expenses, office budgets, and other expenditures
• Supporting department managers, staff, and CEO
• Preparing travel arrangements for office staff and managers; overseeing and preparing expense reports and budgets
• Coordinating building and maintenance issues for general repair (heating and air conditioning, security, etc.) and updating (carpet cleaning, painting, etc.)
• Organizing special functions and social events
• Preparing correspondence, documentation, or presentation materials

• Served customers and followed outlined steps of service.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Maintained excellent attendance record, consistently arriving to work on time.
• Used coordination and planning skills to achieve results according to schedule.
• Developed and maintained courteous and effective working relationships.