HAFIZ MUHAMMAD AZEEM ANWAR
Lahore
Summary
A career in challenging working environment with growth opportunities. Seeking a position or an appropriate work that concerned with my filed, a place where I can boost up my skills as well as contribute with others. Have proven track record of extensive leadership team work and management skill. Motivated to work and adapt to different work environments. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Abacus Consulting
05.2020 - 08.2024
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
Mind Bridge
03.2019 - 04.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Graduation - Bachelor of Commerce (B.Com)
Punjab University
Lahore, Punjab, Pakistan 04.2001 -
Diploma - Computer Course
Peak Solutions
Lahore, Punjab, Pakistan 04.2001 -
Intermediate - F.Sc (pre-Eng)
Punjab College
Lahore, Punjab, Pakistan 04.2001 -
Matriculation - Computer Science
Wapda Boys School
Lahore, Punjab, Pakistan 04.2001 -
Skills
Customer Service
Data Entry
First Call resolution
Problem Resolution
Database Research
Customer Relations
Complaint Handling
Call center experience
Customer Relationship Management
Languages
English
Advanced
C1
Urdu
Proficient
C2
Punjabi
Proficient
C2
Personal Information
- Domicile: Punjab
- CNIC Number: 35201-5387816-1
- Father's Name: MUHAMMAD ANWAR
- Date of Birth: 09/07/1995
- Nationality: Pakistani
- Marital Status: Married
- Religion: Islam
Computer skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Microsoft Visio
- In-page (Urdu)
Interests
Book Reading
Cricket
Research
Selling Products
Software
Microsoft Word
Microsoft Power Point
Microsoft Excel
Skype
Linkdin
Gmail
Hobbies
Gardening
Cricket
Movies and Seasons
Reading books
Timeline
Customer Care Representative
Abacus Consulting
05.2020 - 08.2024
Customer Service Representative
Mind Bridge
03.2019 - 04.2020
Graduation - Bachelor of Commerce (B.Com)
Punjab University
04.2001 -
Diploma - Computer Course
Peak Solutions
04.2001 -
Intermediate - F.Sc (pre-Eng)
Punjab College
04.2001 -
Matriculation - Computer Science
Wapda Boys School
04.2001 -
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