Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Hafiz Ali Raza Afzal

Hafiz Ali Raza Afzal

Lead Sales & Service Engineer at Pakistan Hospital and Industrial Laboratory CO (PHILCO)
Lahore,PB

Summary

Lead Sales & Service Engineer delivering on-site installation and validation, completing 5–8 installations per month, troubleshooting, and preventive maintenance for laboratory and electro-medical equipment. Supports RT-PCR, Bioanalyzer, TapeStation,Fragment Analyzer, Elisa Reader, and hemodialysis systems with certified service on Aria MX/DX, GeneXpert, and VirClia Lotus platforms. Keeps field service work moving through accurate reporting, PPM scheduling, and timely closure of customer issues.

Overview

3
3
Languages
3
3
Certifications
10
10
years of professional experience

Work History

Lead Sales & Service Engineer

PAKISTAN HOSPITAL AND INDUSTRIAL LABORATORY CO (PHILCO)
07.2022 - Current

Professional Expertise are:

  • Thermal Cycler & RT-PCR Instruments
  • Bioreactors (SOLARIS BIOTECH)
  • Automated Nucleic Acid Extractors
  • Microplate Photometer
  • Centrifuge Machines
  • UV/VIS Nano Spectrophotometer
  • CO2 Incubators
  • Water Purification Systems
  • Laboratory Freezers
  • Plant Growth Chambers

International Trainings:

  • 1. Installation, Service, Appilcation and on-site repair trainings || Aria MX/DX RT-PCR System

(Agilent Technologies,Singapore)

  • 2. Agilent TapeStation and Bioanalyzer System Support, Application and Service Training ||Bioanalyzer & TapeStation

(Agilent Technologies,Germany)

3. System Operation & Services – Parallel CE Portfolio

DNA/RNA || Fragment Analyzers

(Agilent Technologies,Germany)

4. Installation PM & Repair || Novocyte flow cytometer

(Agilent Technologies,Singapore)

Job Description:

  • On-site installation and validation of electro medical equipment.
  • Executed on-site troubleshooting, service, and repairs to ensure optimal equipment functionality.
  • To Make monthly or annually PPM schedule as per instruments working requirements.
  • Completed and submitted all paperwork on schedule.
  • Timely and professionally handling field service calls and issues arising from the field visits.
  • Maintained accurate daily working reports to track service activities.
  • Completed additional tasks from management.

Sales & Services Engineer

GLOBAL MARKETING SERVICES
02.2020 - 06.2022
  • On-site installation and validation of electro medical equipment.
  • Performing hands-on on-site troubleshooting, service and repairs.
  • Timely and professionally handling field service calls and issues arising from the field visits.
  • To Make monthly or annually PPM schedule as per instruments working requirements.
  • Timely completion and submission of all paperwork.
  • Maintaining daily working reports.
  • Any other task assigned by the management.
  • RT-PCR Instruments
  • GeneXpert (Cepheid, USA)
  • Smart Cycler (Cepheid,USA)
  • SaCycler 96 (Sacace Biotechnologies, Italy)
  • AMPLilab (Adaltis,Italy)
  • Automated Nucleic Acid Extractors
  • GeneRotex 6 Auto DNA/RNA extractor (Tian Long, China)
  • Maelstrom 96 Auto DNA/RNA extractor (TanBead, Taiwan)
  • Smart LabAssist-32 Auto DNA/RNA extractor (TanBead, Taiwan)
  • SaMag Auto extractor (Sacace Biotechnologies, Italy)
  • Electrolyte/Blood Gas Analyzer
  • Hematology Analyzer
  • Conducted hands-on on-site troubleshooting, servicing, and repairs of electro medical equipment to ensure optimal functionality.
  • Fluorescent Immunoanalyzer (Dynamiker)
  • Completed and submitted all required paperwork promptly to maintain project timelines.
  • Handled field service calls and resolved issues efficiently to enhance customer satisfaction.
  • Completed additional tasks per management requests.

Service Engineer

3N-LIFEMED PHARMACEUTICALS
09.2017 - 01.2020
  • Professional Expertise are:
  • Hemodialysis Machines
  • 4008B/S (Fresenius Medical Care)
  • 4008H/E (Fresenius Medical Care)
  • 4008S Next Generation (Fresenius Medical Care)
  • RO Water Plants
  • Online/ offline Ro Water Plants
  • Job Description:
  • On-site installation and maintenance of hemodialysis machines and Ro water plants.
  • Created monthly PPM schedule based on instrument working requirements.
  • Perform hands-on on-site troubleshooting, service and repairs.
  • Handled field service calls and resolved issues promptly and professionally.
  • Any other task assigned by the management
  • Completed and submitted all paperwork on time.

Service Technician

ZULTEC (PVT.) LTD.
03.2016 - 08.2017
  • Professional Expertise are:
  • Videojet Laser Printer
  • Fume extractor & Metal detectors
  • Job Description:
  • Operating and mantaining of Laser Printers.
  • To maintain daily working (shift) report.
  • Performing daily and monthly service of the instrument.
  • Providing high level technical support to the customers during breakdown.
  • Performing hands-on troubleshooting, service and repairs during breakdowns.
  • To maintain zero breakdown during production.

Education

Bachelor of Science - Electrical Technology

University of Lahore
Lahore
01-2016

DAE - undefined

Punjab Board of Technical Education Lahore
Lahore
01-2011

Matriculation - undefined

Bise Lahore
Lahore
01-2008

Skills

C

Multisim (80)

PCB board repairing

Electronics hardware

Single & three phase electrical work

Spare parts logistics

On-site installation

Instrument validation

Preventive maintenance scheduling

Service reporting

Field troubleshooting

Customer support

Technical documentation

Work order management

Service call handling

Cross-functional coordination

Customer training

Installation qualification

Operational qualification

Service level agreements

Certification

AN-AE-MF-2-051-A: Agilent TapeStation Bioanalyzer System Support, Application and Service Training Agilent Technologies (Germany) | 2024

Interests

Traveling, Watching Documentaries

Timeline

Lead Sales & Service Engineer

PAKISTAN HOSPITAL AND INDUSTRIAL LABORATORY CO (PHILCO)
07.2022 - Current

Sales & Services Engineer

GLOBAL MARKETING SERVICES
02.2020 - 06.2022

Service Engineer

3N-LIFEMED PHARMACEUTICALS
09.2017 - 01.2020

Service Technician

ZULTEC (PVT.) LTD.
03.2016 - 08.2017

Matriculation - undefined

Bise Lahore

DAE - undefined

Punjab Board of Technical Education Lahore

Bachelor of Science - Electrical Technology

University of Lahore
Hafiz Ali Raza AfzalLead Sales & Service Engineer at Pakistan Hospital and Industrial Laboratory CO (PHILCO)