Hafiz Ali Raza
Specialist In Sales Management - Customer Support And Digital Marketing
Okara,Punjab
Summary
Proven expertise in call center operations in UK energy and USA furniture sectors, driving successful partnerships on both international and national fronts. Skilled in Telecom customer support and Tourism industries, with experience in indoor and outdoor sales. Engaged in digital marketing projects and strategic promotional campaigns. Notable proficiency in content writing and SEO, resulting in improved search engine rankings for a variety of websites.
Overview
16
16
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Blogging and SEO Specialist
01.2022 - Current
- Managed multiple blogging sites with a focus on achieving first-page rankings through guest posting and Google Ads campaigns
- Responsibilities included creating unique, high-quality articles, developing authoritative backlinks, and performing keyword optimization using white hat SEO techniques to secure top positions on Google's SERPs.
- Successfully generated global leads and increased organic traffic by leveraging strategic content and targeted marketing campaigns.
Web Content Writer and SEO Specialist
Billgateshouse & Travel with families | Amex Group & Future Trip Experience
01.2020 - 01.2023
- My Responsibilities are writing unique articles, developing high-quality backlinks and optimizing keywords using white hat techniques to place one at the top of Google's first SERP and generate Leads in all over the World.
Tourist Guider | Digital Marketing and Run Different Online Campaigns and Offer Packages to Attract Tourist
Welcome Travel in Azerbaijan
01.2018 - 01.2020
- Greeting and Welcoming Tour Groups when they arrive and working with all staff to prepare Tour Materials for Tourist Convenience and Pitching to People in Professional & Diplomatic ways with Explaining safety rules that guests are required to follow.
Customer Support Manager
Electricity Supply UK Based Call Center
01.2016 - 01.2017
- Informed consumers about offers from UK electricity companies including British Gas, EDF Energy, and E.ON. Updated consumer data to maintain accurate records. Followed up with consumers to ensure satisfaction with services provided.
Sales Manager | Mobile Financial Service Officer
Warid Telecom
01.2013 - 01.2016
- Boost franchise sales and lead the team to meet targets. Build strong retailer relationships for priority service. Host dinner parties for top retailers on personal behalf.
Customer Support Specialist
Pizza Hut, Matric Board Office Karachi & Reem Al-Bawadi Dubai
01.2010 - 01.2012
- Boosted sales through community promotions and effective issue resolution.
- Managed tasks independently while adhering to management guidelines.
- Engaged in customer communication via chat and phone to enhance service delivery.
- Converted customer issues into sales opportunities, increasing overall revenue.
Education
Bachelor - Computer Science
Karachi University
Karachi, Pakistan01.2013
F.Sc - Pre-Engineering
Fountain Cambridge Collage
01.2011
Skills
Communication skills
Time efficiency strategies
Analytical problem-solving abilities
Team leadership qualities
Search engine optimization analysis
Web analytics expertise
Social media marketing tactics
Back links techniques
Design creativity
Mastery of Microsoft Office applications
Chat support services
Email campaign oversight
Writing proficiency for content creation
Presentation delivery techniques
Certification
Hygiene and Food Safety from Pizza Hut
Hobbies
Travelling, hiking and fishing
Timeline
Blogging and SEO Specialist
01.2022 - Current
Web Content Writer and SEO Specialist
Billgateshouse & Travel with families | Amex Group & Future Trip Experience
01.2020 - 01.2023
Tourist Guider | Digital Marketing and Run Different Online Campaigns and Offer Packages to Attract Tourist
Welcome Travel in Azerbaijan
01.2018 - 01.2020
Customer Support Manager
Electricity Supply UK Based Call Center
01.2016 - 01.2017
Sales Manager | Mobile Financial Service Officer
Warid Telecom
01.2013 - 01.2016
Customer Support Specialist
Pizza Hut, Matric Board Office Karachi & Reem Al-Bawadi Dubai
01.2010 - 01.2012
Bachelor - Computer Science
Karachi University
F.Sc - Pre-Engineering
Fountain Cambridge Collage