Haffy Ahmad Khayam
Support Consultant
Lahore District
Summary
Professional with solid expertise ready for this consulting role. Skilled in problem-solving, client communication, and technical support. Known for strong collaboration, adaptability, and delivering results. Adept at navigating complex issues to provide effective solutions. Dependable team player with focus on continuous improvement and customer satisfaction.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Support Consultant
Nakisa
05.2024 - Current
- Understanding of client's issues, diagnosing the problem by using internal knowledge basis, reproducing the issues, and following the support workflow until issues are resolved.
- Managing and prioritizing incoming customer inquiries.
- Documenting and tracking all activities in the ticketing system.
- Collaborating with peers and other departments to resolve issues and meet SLAs.
- Participating in & helping schedule calls with global clients and working in other time zones as needed.
- Working on special projects as required.
- Monitoring the SaaS solutions and the cloud environments they run on and helping clients enjoy solutions.
- Collaborating in the creation and maintenance of the internal knowledge base.
Software Support Specialist-L1
Nakisa
07.2022 - 05.2024
Backend Support Executive
Abacus
08.2020 - 05.2022
- Provided Services to Jazz Business Consultants and corporate clients as a customer support representative and help to process their requests. Answer the queries about Enterprise Solutions, M2M solutions, B2B Solutions. Communication and coordination with internal departments.
- Keeping team members motivated, both individually and in groups.
- Analyze and diagnose complex situations, spot problems, identify alternatives that can correct them, evaluate those alternatives, and select the best one.
- To clarify goals and objectives for every team member.
Education
Bachelor In Software Engineering - Computer Science
Lahore Leads University -City Campus
10.2015 - 07.2019
Intermediate in Computer Science - ICS - Computer Science
Punjab Group Of Colleges
06.2013 - 06.2015
Matriculation - Science - Biology, General
The Garrison School System
Skills
Nakisa Lease Administration
undefinedTimeline
Support Consultant
Nakisa
05.2024 - Current
Software Support Specialist-L1
Nakisa
07.2022 - 05.2024
Backend Support Executive
Abacus
08.2020 - 05.2022
Bachelor In Software Engineering - Computer Science
Lahore Leads University -City Campus
10.2015 - 07.2019
Intermediate in Computer Science - ICS - Computer Science
Punjab Group Of Colleges
06.2013 - 06.2015
Matriculation - Science - Biology, General
The Garrison School System
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