Habib Ishaque

Hyderabad

Summary

Accomplished Sales Director and Customer Service Representative with a proven track record at Muhammad Ishaque, enhancing customer satisfaction and loyalty through exceptional service and problem-solving abilities. Expert in leading teams to achieve continuous improvement, leveraging critical thinking and active listening to exceed business goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Customer Service Representative

Rafique Ahmed Memon

11.2022 - 02.2024

Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered constant flow of customer calls with minimal wait times.

Sales Director

Muhammad Ishaque

01.2020 - 02.2021

Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.

Education

No Degree - Engineering (Pre-Engineering)

The City School, Hyderabad, Sindh, Pakistan

03.2020

Skills

Customer Service
Problem-solving abilities

Active Listening
Critical Thinking

Timeline

Customer Service Representative - Rafique Ahmed Memon

11.2022 - 02.2024

Sales Director - Muhammad Ishaque

01.2020 - 02.2021

The City School - No Degree, Engineering (Pre-Engineering)