Summary
Overview
Work History
Education
Skills
Honours And Awards
Recommendations
Personal Information
Certification
Interests
Timeline
Generic
Guli Shah

Guli Shah

Jamrud,Khyber

Summary

I am an administrative motivated and highly productive employee. over recent years I have developed a diverse set of skills and qualities which I believe will add value to your team in this role. I am a strong communicator, a supportive collaborator on my problem-solving capabilities mean I will always take ownership of difficult challenges whenever they occur. I am ready to take up this position with your company and I see it as an opportunity for me to work alongside other talented and like-minded professionals who all want to achieve great things for their employer.

Overview

19
19
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

OFFICE SUPERVISOR

NADRA (NATIONAL DATABASE BASE & REGISTRATION AUTHORITY)
01.2022 - Current
  • Co-ordinate administrative services
  • Collection and record administrative service fee
  • Overall office management
  • Proactively works to identify process improvements to track and improve data quality
  • Ensuring quality customer services
  • Plan, organize, direct, control and evaluate daily operations
  • Direct and advise staff engaged in providing record management
  • Prepare reports and briefs for management administrative services
  • Organize and maintain inventory
  • Supervising and monitoring the work of Admin staff
  • Respond to Customer inquiries
  • Implementing and maintaining office policies
  • Management services
  • Keeping records

SOCIAL HELPER

01.2012 - Current
  • Engagement
  • Assessment
  • Monitoring/Evaluation
  • Supportive Counseling
  • Helping helpless people
  • Supporting orphans through different platforms
  • Camping for poor and orphans

ADMINISTRATIVE OFFICE ASSISTANT

NADRA (NATIONAL DATABASE BASE & REGISTRATION AUTHORITY)
01.2018 - 12.2021
  • Handle and organize email inboxes for clients, including responding to inquiries, flagging important messages, and managing follow-ups
  • Draft and send professional emails on behalf of clients, ensuring timely and accurate communication
  • Filter and categorize emails, prioritizing urgent matters and delegating tasks as necessary
  • Coordinate the flow of information within the team
  • Determine and establish office procedures and routines
  • Answer telephone and relay telephone calls and messages
  • Answer electronic inquiries
  • Order office supplies and maintain inventory
  • Set up and maintain manual and computerized information filing systems
  • Reconcile Monthly and daily reports
  • Computer proficiency
  • Implementing and maintaining office policies
  • Front desk operation
  • Manage Hardware inventory management services
  • Keeping records
  • Basic bookkeeping
  • Problem solving
  • Technical skills
  • Online issue resolving management
  • Problem solving and decision making

SENIOR CUSTOMER SERVICE REPRESENTATIVE

NADRA (NATIONAL DATABASE BASE & REGISTRATION AUTHORITY)
01.2014 - 11.2017
  • Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
  • Obtain and process information
  • Sell travellers' cheques, foreign currency and money orders
  • Establish work schedules
  • Prepare marketing plans
  • Develop and implement policies
  • Perform front desk duties
  • Negotiate with client for the use of facilities
  • Welcoming visitors
  • Recording and maintain office expenses
  • Taking care of guests and customs
  • Payment management of customer

DATA CENTRE OPERATORS

NADRA (NATIONAL DATABASE BASE & REGISTRATION AUTHORITY)
03.2010 - 12.2013
  • Collecting information from customers and clients
  • Entering data into the central database
  • Cataloguing the data with appropriate tags for ease of reference
  • Transferring physical records into a digital filing system
  • Retrieving data as requested
  • Maintaining and updating the database system as necessary
  • Generating periodic reports
  • Evaluating and approving Purchase Orders (PO)s
  • Indexing and filing invoices
  • Typing with high speed (60 KPM)
  • Data Sorting
  • Data Analysis
  • Ms office Operation
  • Operating system Installation
  • Software update & troubleshooting
  • Hardware Installation

RETAIL SHOP SUPERVISOR

NEW ANCHAL MUNYARI STORE
02.2006 - 06.2009
  • Staff management and training
  • Sales and inventory management
  • Customer service
  • Communication skills
  • Strong leadership abilities
  • Superior customer service
  • Proficiency in retail management software
  • Problem-solving skills
  • Ensure customer satisfaction through service
  • Propose innovative ideas to increase market share
  • Maintain outstanding store condition
  • Inventory management
  • Assist Customer
  • Oversee the receipt, storage and distribution
  • Implementation of proper stock check
  • Manage workflow

Education

MBA - undefined

University of Peshawar
Peshawar
03.2017 - 05.2021

MASTER IN ARTS - undefined

University of Peshawar
Peshawar
08.2013 - 05.2014

BACHELOR IN ECONOMICS - undefined

University of Peshawar
Peshawar
05.2009 - 05.2010

DIPLOMA IN ACCOUNTING - undefined

Board of Technical Education Peshawar
Peshawar
04.2006 - 05.2007

SECONDORY SCHOOL CERTIFICATE - undefined

Board of Intermediate & Secondary Education
03.2003 - 05.2004

Skills

Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access

Honours And Awards

  • 03/02/13, Award of Excellence, NADRA HQ Peshawar, Awarded by Director General NADRA Kp for timely compilation of registration process and for extra tasks achievement
  • 05/05/16, Award for Best Supporting Coworker, NADRA HQ Peshawar, Awarded by Director for best supporting in office management, best record keeper, timely responder, collaborative
  • 07/02/18, Award of Excellence, Assistant Director NADRA, For best office assistant, task achiever, good customer inquiries handling, collaborative

Recommendations

  • Shakeel Ahmad, Assistant Director, Zonal Head Office Incharge, shakeel.ahmad@nadra.gov.pk, (+92) 3459439020
  • Fazal I Shahab, Assistant Director, Office Incharge, fazal.shahab@nadra.gov.pk, (+92) 3349129274

Personal Information

  • Date of Birth: 03/03/88
  • Gender: Male
  • Nationality: Pakistani

Certification

Hardware

03-2007

Interests

Hardware installation

Timeline

OFFICE SUPERVISOR

NADRA (NATIONAL DATABASE BASE & REGISTRATION AUTHORITY)
01.2022 - Current

ADMINISTRATIVE OFFICE ASSISTANT

NADRA (NATIONAL DATABASE BASE & REGISTRATION AUTHORITY)
01.2018 - 12.2021

MBA - undefined

University of Peshawar
03.2017 - 05.2021

SENIOR CUSTOMER SERVICE REPRESENTATIVE

NADRA (NATIONAL DATABASE BASE & REGISTRATION AUTHORITY)
01.2014 - 11.2017

MASTER IN ARTS - undefined

University of Peshawar
08.2013 - 05.2014

SOCIAL HELPER

01.2012 - Current

DATA CENTRE OPERATORS

NADRA (NATIONAL DATABASE BASE & REGISTRATION AUTHORITY)
03.2010 - 12.2013

BACHELOR IN ECONOMICS - undefined

University of Peshawar
05.2009 - 05.2010

Hardware

03-2007

DIPLOMA IN ACCOUNTING - undefined

Board of Technical Education Peshawar
04.2006 - 05.2007

RETAIL SHOP SUPERVISOR

NEW ANCHAL MUNYARI STORE
02.2006 - 06.2009

SECONDORY SCHOOL CERTIFICATE - undefined

Board of Intermediate & Secondary Education
03.2003 - 05.2004
Guli Shah