Microsoft 365
Ghyyour Alvi
Lahore
Summary
Dynamic IT and Cloud Administrator with over 9 years of expertise in Identity and Access Management (IAM), Microsoft 365 administration, and secure cloud infrastructure management across diverse sectors, including SaaS, healthcare, and enterprise environments. Recognized authority in Microsoft 365 with advanced skills in Azure AD, Exchange Online, Intune, Conditional Access, and collaboration tools. Demonstrated success in administering Okta SSO, SCIM, AWS IAM, GCP IAM, and MDM platforms such as Jamf and Intune to ensure secure and compliant access for global teams. Proficient in addressing operational challenges, automating workflows, and collaborating with cross-functional stakeholders to enhance access provisioning and endpoint security.
Overview
8
8
years of professional experience
4
4
Certification
Work History
Senior IT Systems Specialist
TCP Software
03.2024 - Current
- Administer Okta SSO integrations, SCIM provisioning, Conditional Access, and lifecycle management for 500+ users.
- Lead Microsoft 365 administration, including Exchange Online, Teams, Intune, and Azure AD identity governance.
- Manage Intune MDM for secure enrollment, patching, encryption, and remote wipe of endpoints.
- Partner with Security, HR, and Engineering to automate onboarding/offboarding workflows.
- Implement RBAC and federated identity integrations between Okta, AWS, and GCP.
- Develop playbooks and documentation for repeatable IAM and access workflows.
- Resolve escalated Tier 3 identity and access support issues with efficiency.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service in SysAid ITSM (Ticketing System)
Cloud Support Engineer
Prima Systems
02.2023 - 03.2024
- Supported AWS IAM role/policy administration and access provisioning for global staff.
- Maintained ITSM workflows for access requests and escalations.
- Managed compliance-driven endpoint access controls via Endpoint Central MDM.
- Reduced ticket resolution time by 25% through improved IAM processes.
IT Systems Specialist
FIFA World Cup 2022
09.2022 - 01.2023
- Delivered secure access management for FIFA Venue systems under high compliance requirements.
- Coordinated IAM workflows for global teams across multiple providers.
- Ensured seamless device provisioning and access support during live events.
IT System Administrator
Buch International Hospital
05.2020 - 08.2022
- Administered Microsoft 365, Azure AD, and on-prem AD for hospital IAM workflows.
- Deployed secure Wi-Fi/ELV systems with strict access control.
- Supported compliance with healthcare IT standards.
Systems & Network Administrator
Top Edge Technologies
06.2017 - 04.2020
- Administered AD policies and access provisioning across multi-site environments.
- Configured secure network and remote access solutions.
- Delivered Tier 2 support for access and connectivity issues.
Education
Bachelor of Science - Information Technology
MNSUAM
Multan06-2020
Skills
- Microsoft 365 Expertise: Azure AD, Exchange Online, Teams, Intune, Endpoint Manager, Conditional Access, RBAC
- Identity & Access Management (IAM): Okta, SAML/OIDC, SCIM, Workforce Identity Federation
- Cloud Platforms: AWS IAM, GCP IAM, Azure Cloud Infrastructure
- Device & Endpoint Management: Jamf, Apple MDM, Remote Wipe, Encryption
- Security & Compliance: MFA, Least Privilege, HIPAA, SOC 2, ISO 27001 Awareness, Vulnerability Management
- Infrastructure: Windows Server, VMware, DNS/DHCP, Group Policy
- Automation & IaC: Bash, Python, Terraform, Ansible
- Soft Skills: Documentation, Cross-team collaboration, Support & Troubleshooting, Training
- Server management
- Operating systems
- System analysis
- Hardware troubleshooting
- Information security
- Incident management
- Disaster recovery
- End-user training
- Virtualization technologies
- Application support
- Mobile device management
- IT service delivery
- Team building
- SIEM
- IT best practice framework expertise
- Helpdesk administration
- System administration
- Adaptability and flexibility
Certification
- Project Management Professional (PMP)
- Microsoft Certified Solutions Expert (MCSE)
- Cisco Certified Network Associate (CCNA)
- Microsoft Azure Fundamentals (AZ-900)
- ITIL V4 version for broader opportunities?
Hobbies
Music Production & Sound Design – Passionate about creating original compositions and remixes using Digital Audio Workstations (DAWs) such as FL Studio and Ableton Live.Audio Engineering – Self-taught in mixing, mastering, and multi-track editing; enjoy experimenting with synths, plugins, and beat layering.
Creative Collaboration – Occasionally collaborate with local artists and online communities to produce genre-blending tracks and explore new soundscapes.
Accomplishments
- Documented and resolved IT Incidents which led to less Incidents.
Software
Intune
Azure
AAD/AD
Defender for End Point
Timeline
Senior IT Systems Specialist
TCP Software
03.2024 - Current
Cloud Support Engineer
Prima Systems
02.2023 - 03.2024
IT Systems Specialist
FIFA World Cup 2022
09.2022 - 01.2023
IT System Administrator
Buch International Hospital
05.2020 - 08.2022
Systems & Network Administrator
Top Edge Technologies
06.2017 - 04.2020
Bachelor of Science - Information Technology
MNSUAM
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