GHULAM E MUSTAFA
Lahore
Summary
Dedicated professional with strong customer service, multitasking, and time management skills. Committed to ensuring positive and memorable customer interactions.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
Alpha Solutions
02.2022 - Current
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Utilized CRM software systems to track customer interactions.
- Resolved customer complaints efficiently and professionally.
SALES AGENT/ SUPERVISOR
NEOD DIGITAL
03.2020 - 12.2021
- Worked as a Sales Agent in a US Campaign, Selling Internet, Cable, and Landline Services by leads generated through IVR, including punching sales on the portal and following up the customers.
CUSTOMER SUPPORT REPRESENTATIVE/ CONTROLLER
YAM SOLUTIONS
09.2018 - 02.2020
- Worked as a Customer Representative and Controller for cab stations (Civic Cars and Furzedown Cars) located in London
- My job was to take bookings for cab services and dispatch and manage the drivers in the area.
TELESALES REPRESENTATIVE
ALFA COMMUNICATIONS
07.2018 - 10.2018
- Worked as a Telesales Representative in UK outbound campaign for electricity and gas contracts.
Education
INTERMEDIATE -
CONCORDIA COLLEGE AITB
LAHORE01.2018
MATRICULATION -
THE EDUCATORS JINNAH CAMPUS
LAHORE01.2016
Skills
- Cold-calling
- Sales expertise
- Customer Segmentation
- Client acquisition
- CRM Software
- Online Chat Support
- Written Communication
- Customer service excellence
Personal Information
- Citizenship: Pakistani
- CNIC Number: 35202-0173624-3
- Father's Name: Abdul Qayyum
- Date of Birth: 02/26/2000
Timeline
Sales Supervisor
Alpha Solutions
02.2022 - Current
SALES AGENT/ SUPERVISOR
NEOD DIGITAL
03.2020 - 12.2021
CUSTOMER SUPPORT REPRESENTATIVE/ CONTROLLER
YAM SOLUTIONS
09.2018 - 02.2020
TELESALES REPRESENTATIVE
ALFA COMMUNICATIONS
07.2018 - 10.2018
INTERMEDIATE -
CONCORDIA COLLEGE AITB
MATRICULATION -
THE EDUCATORS JINNAH CAMPUS
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