Ghulam Rabbani
Fulfillment Manager
Karachi,SD
Summary
Achievements include streamlining processes, improving Client relations and consistently meeting challenging delivery goals. Excellent leadership, problem-solving and conflict management skills focused on continuous improvement to all areas of operations.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Fulfillment Manager
Bazaar Technologies
01.2024 - Current
- Managing Two 2 Mother warehouse and 1 spoke along with Hybrid Spoke HYD
- Managing Fulfillment for General Trade, HORECA And Consumer channel
- Lunched Bazaar At your Doorstep a new vertical for consumer market
- Line Manager for 5 Assistant Manager, 60 Store Operators and 30 Labor
- Improved the Overall inventory health from 75% to 98% SKU accuracy 98% to 99.98% Inventory accuracy
- Reduced Customer impacted by out of stock from 4% to 0.16% by implementing 3-Way QC
- Reduced the Inventory NMV loss from 2% to 0.3%
- Reduced the Damages and disposals with a significant number by training staff on handling procedures
- Achieved Facility of quarter award for maintaining 5S and the KPI score Pan Pakistan
City Manager
Bazaar Technologies
01.2023 - 12.2023
- Manager of the Mother warehouses and spokes for the Mid-south region includes (Hyderabad, Sukkur, Khairpur, Mirpurkhas, TandoJam, Jamshoro, Kotri, Thanabula khan)
- Managing end-to-end supply chain for FMCG, staples and electronics category
- Launched spoke model warehouses for an optimized supply chain
- Launched new vertical WAAS (warehouse as a service) and managing LIPTON and PEPSI.CO under this vertical
- O managing Sukkur beverages Limited (PEPSI.CO) distribution channel for Khairpur
- Line manager of 1 facility lead 5 Assistant managers and 26 store operators and 16 labor
- Maintained the 100% finance reconciliation and 100% PWC audits
- Implemented order-level processing
- Introduced Vertical racking to optimize storage in the region
- All KPIs achieved above the target
- Restructured the hierarchy for ops excellence
- Cost reduction by 40% by scaling the business with the most optimum resources
- Worked and inventory damage and disposals and drop it down to 0.003%
- Reduced the inventory NMV loss from 0.5% to 0%
Facility Manager
Bazaar Technologies
05.2022 - 01.2023
- Manager of Mother warehouse Hyderabad
- Line manager of 3 Assistant managers and 20 store operators and 12 labor
- Maintained the 100% inventory reconciliation month on month
- Improved ‘ G2S by 15% and achieved customers affected by out-of-stock on 0%
- Decreased ‘complaint rate’ by 30% through elimination of losses caused due to lack of training
- Supported Distribution in capacity planning model to increase productivity per man-hour
- Implemented placement strategies to reduce inventory disposals
- Derived operational excellence by implementing new processes and reducing the headcount by 42%
- Consistently delivered over and above in terms of operating metrics for the Hyderabad region
- Responsible for timely completion of monthly pay-roll cycle to ensure timely disbursement of monthly payouts without any discrepancy
Dark Store Manager
Airlift Technologies
08.2021 - 05.2022
- Manager of express warehouses (dark stores) across Hyderabad
- Line manager of 2 Live Ops Leads and 30 store operators
- Improved ‘orders processing time’ by 15% through root cause analysis and implementation of corrective & preventive actions
- Decreased ‘complaint rate’ by 40% through elimination of losses caused due to lack of training
- Supported Retail in capacity planning model to increase productivity per man-hour
- Implemented placement strategies to reduce inventory disposals
- Successfully implemented Project Role Merge resulting in increased productivity and a reduction of 40% workforce
- Consistently delivered over and above in terms of operating metrics for the Hyderabad region
- Partnered with the Supply Ops team to initiate and operationalize reverse logistics of excess inventory from dark store to mothership warehouse
- Responsible for the timely completion of the monthly payroll cycle to ensure timely disbursement of monthly payouts without any discrepancy
Warehouse Deployment Associate
Airlift Technologies
Karachi, Lahore, Islamabad
08.2021 - 05.2022
- Owned cross-functional communication to keep all teams in sync with the deployment plan
- Coordinated with the Infrastructure team to ensure execution happened as per developed plans
- Owned back-end and system-level configurations for warehouses deployed in the South region
- In coordination with BizOps and Supply Strategy team, ensuring 100% compliance with the no-go SKUS at the time of warehouse launches
- Owned the nationwide remapping of store operators ahead of deployment to proactively mitigate any adverse impact on metrics
- Ensured daily reporting of all warehouse deployments happening in the south region for the engagement of wider teams
- Launched 3 express warehouses in Islamabad and Karachi, achieving all operational metrics within the first 5 days before successfully handing over the warehouse to Retail Operations
- Aided the Deployments team in planning for Q1 deployments through heat map generation and analysis
- Successfully deployed 29 warehouses within a record time of 60 days as part of the Warehouse Deployments team
Inventory Operations Lead
Airlift Technologies
08.2021 - 05.2022
- End-to-end owner of inventory health in Hyderabad express warehouse
- Responsible for the roster management of 30+ store operators
- Closely coordinated with the Supply team to ensure adequate inventory levels and highlighted discrepancies for sustainable resolution
- Ensured 100% compliance to Quality Audits for QC of inventory to achieve order accuracy > 98% and complaint rate
- Ensured daily tracking and analysis of inventory disposals
- Trained the store operators on inventory handling during order processing to reduce product quality complaint rate
- Managed and negotiated with local decentralized suppliers for best market price
- Ensured implementation of appropriate controls on decentralized supply line to ensure quality of products was not compromised
- Successfully negotiated with the Sindh Farmers during the implementation of Project ‘Farmers Integration
City Sales Representative
Cheetay Logistics
08.2020 - 08.2021
- Launched the brand in Hyderabad
- On boarded 100+ restaurants within a month at marketplace delivery
- Owned the % commission negotiations with vendors
- Created and maintained vendor accounts at Bitrix 24
- Ensured creation and regular update of vendors’ directory
- Owned the procurement responsibilities within the Hyderabad region
- Closely worked with vendors and riders fleet to ensure good customer experience throughout Hyderabad
Finance Intern
Sui Southern Gas Company
06.2019 - 08.2019
- Managed payroll including timely salary disbursement, accurately calculating allowances and reimbursements
- Owned the investigation and resolution of payroll discrepancies
- Updated Oracle including punching salary and expenses and updating book ledgers into the system.
- Budgeting for new projects or maintenance includes material costing, material requirements
- Identified payback periods for proposed projects to gain necessary approvals
Education
BBA - Accounting And Finance
Shaheed Zulfikar Ali Bhutto Institute of Science And Technology (SZABIST)
Hyderabad, SD 08.2016 - 06.2020
Skills
Warehouse operations
Supply chain optimization
Inventory audits
Lean principles
Team leadership
Data analysis
Budgeting and Cost reduction
Capacity planning
Customer service
Adaptability and flexibility
Cross-functional collaboration
Accomplishments
Bazaar Facility Of the Quarter Q4 2024
Certification
Foundational leadership Excellence Program
Timeline
Fulfillment Manager
Bazaar Technologies
01.2024 - Current
Foundational leadership Excellence Program
06-2023
City Manager
Bazaar Technologies
01.2023 - 12.2023
Facility Manager
Bazaar Technologies
05.2022 - 01.2023
Dark Store Manager
Airlift Technologies
08.2021 - 05.2022
Warehouse Deployment Associate
Airlift Technologies
08.2021 - 05.2022
Inventory Operations Lead
Airlift Technologies
08.2021 - 05.2022
City Sales Representative
Cheetay Logistics
08.2020 - 08.2021
Finance Intern
Sui Southern Gas Company
06.2019 - 08.2019
BBA - Accounting And Finance
Shaheed Zulfikar Ali Bhutto Institute of Science And Technology (SZABIST)
08.2016 - 06.2020