Ghosia Zeeshan
Lahore
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions.
Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Senior Manager Anchor & Distribution on Boarding
Habib Bank Limited
Lahore
06.2014 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Monitored pipelines to track and log status of loans.
- Researched and updated industry knowledge on changing legislation and regulations.
- Developed and maintained relationships with customers, lenders and other third parties.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
Credit Administration Manager
Habib Bank Limited
Lahore
06.2006 - 06.2015
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
- Referred delinquent accounts to collections department or outside resources.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Streamlined processes for early identification of potential credit system and monitoring problems.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Optimized credit approval and collection processes, improving operational efficiencies by over [Number]%.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Credit Marketing Officer
Bank Alfalah Limited
Lahore
03.2005 - 06.2006
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Developed strong communication and organizational skills through working on group projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
Customer Relationships Officer
Bank Alfalah Limited
Lahore
03.2002 - 03.2005
- Developed customer service scorecards to measure customer service performance.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Contributed to event marketing, sales and brand promotion.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Master of Arts - Political Science
01.2010 - 09.2011
Bachelor of Science - Accounting And Business Management
08.1996 - 08.1998
Associate of Arts - Accounting And Computer Science
08.1994 - 08.1996
Skills
Mortgage lending
Lending partnership development
Dependable and Responsible
MS Office
Teamwork and Collaboration
Self-Motivated
Financial analysis
Process implementation
Business Development
Customer Relationship Management (CRM)
Product development
Decision-Making
Training and Development
Agile framework
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
Timeline
Senior Manager Anchor & Distribution on Boarding - Habib Bank Limited
06.2014 - Current
University of Punjab - Master of Arts, Political Science
01.2010 - 09.2011
Credit Administration Manager - Habib Bank Limited
06.2006 - 06.2015
Credit Marketing Officer - Bank Alfalah Limited
03.2005 - 06.2006
Customer Relationships Officer - Bank Alfalah Limited
03.2002 - 03.2005
University of Punjab - Bachelor of Science, Accounting And Business Management
08.1996 - 08.1998
Govt Technical College For Women - Associate of Arts, Accounting And Computer Science
08.1994 - 08.1996