Ghazi Ab Salam
Islamabad
Summary
A highly driven and results-oriented Senior Executive with over 5 years of comprehensive experience in project selling, real estate, call center operations, business strategy, and process modeling. As the co-founder of Certified Estate Gurus, I have successfully led business development initiatives and operational improvements, demonstrating a keen ability to innovate and drive growth in competitive markets.
My expertise spans shared services, business analysis, and process optimization, with a proven track record of identifying opportunities for efficiency and cost savings. I possess a deep understanding of market dynamics, client behavior, and business trends, enabling me to deliver impactful solutions and exceed performance targets.
As a Wealth Management professional, I have a strong background in financial planning, investment strategies, and client relationship management. I am adept at crafting tailored financial solutions that align with clients' objectives, while collaborating with cross-functional teams to enhance service delivery and drive client satisfaction. Known for my adaptability, strong analytical acumen, and results-driven approach, I thrive in high-pressure, dynamic environments.
Skilled in asset allocation, risk management, and portfolio optimization, I am committed to helping clients navigate complex financial landscapes and achieve their long-term wealth goals. I continuously seek opportunities for personal and professional growth, leveraging industry insights and advanced financial strategies to deliver outstanding value to clients and stakeholders alike.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wealth Manager
Imarat Group Of Companies
01.2024 - Current
- Client Consultation and Portfolio Development: Understanding clients' financial goals and risk tolerance to develop personalized real estate investment strategies that align with their long-term wealth objectives.
- Market Analysis: Continuously monitoring and analyzing the real estate market to identify high-potential investment opportunities in both residential and commercial sectors.
- Financial Planning and Tax Strategy: Collaborating with clients' financial advisors to create comprehensive plans that optimize tax efficiency and protect assets.
- Property Management Oversight: Supervising property management operations, including maintenance, tenant relations, and ensuring compliance with legal regulations.
Business Unit Manager
Graana.com
02.2023 - 01.2024
- Responsible for managing senior-level personnel in marketing and sales capacities, maintaining positive customer relations, leveraging data and analytics to drive business improvements, and resolving customer concerns to promote loyalty
- Also responsible for managing projects from procurement to commission, coordinating material procurement within budget requirements, and providing detailed technical and operations support
- I have strong analytical skills, customer service skills, and project management experience.
District Business Manager (Overseas)
Graana.com
01.2022 - 02.2023
- Strategic Planning and Execution: Developing and district.
- Sales Management and Leadership: Leading a team of sales professionals, setting targets, and providing training and support to ensure the team meets or exceeds sales goals and performance standards
- Business Development: Identifimplementing effective business strategies to increase market share, drive revenue growth, and enhance the company's presence in the assigned overseasying and pursuing new business opportunities, partnerships, and distribution channels within the district to expand the company’s footprint and revenue streams.
- Cross-Cultural Team Management: Managing a culturally diverse team, promoting collaboration, and fostering an inclusive work environment to drive performance across different regions.
Business Center Manager
Graana.com
07.2021 - 01.2022
- Operations Management: Overseeing day-to-day operations of the business center, ensuring efficient functioning of office spaces, meeting rooms, and services provided to tenants and clients.
- Client Relations: Building and maintaining strong relationships with clients, addressing their needs, and ensuring high levels of customer satisfaction to drive retention and referrals.
- Sales and Marketing: Developing and implementing sales strategies to attract new clients, managing marketing campaigns, and promoting the business center’s offerings to increase occupancy rates.
- Financial Oversight: Managing the business center’s budget, overseeing invoicing and billing processes, and ensuring financial targets are met while controlling operational costs.
- Team Leadership: Leading and training a team of staff, fostering a collaborative work environment, and ensuring staff performance meets organizational standards for customer service and efficiency.
Senior Business Development Manager
Graana.com
01.2021 - 07.2021
- Identify new business opportunities, conduct market research, and develop strategies for expansion.
- Analyze market trends and competitor activity to ensure competitive positioning and long-term growth.
- Build and maintain relationships with clients, investors, and partners.
- Lead negotiations and close high-value real estate deals, ensuring favorable terms for the company.
- Lead and mentor the business development team to achieve company goals.
- Collaborate across departments (marketing, finance, construction) to ensure successful project execution and smooth operations.
Contact Center Manager
Graana.com
05.2020 - 07.2021
- Ensure that all customer interactions are handled efficiently, professionally, and in line with company standards.
- Manage and train the contact center team, providing coaching, feedback, and support to improve performance.
- Monitor key performance indicators (KPIs) such as call response times, customer satisfaction, and issue resolution rate
- Prepare regular reports for senior management on contact center performance, customer feedback, and trends in inquiries or issues.
Call Center Team Lead
Graana.com
01.2020 - 05.2020
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.
Relationship Manager
MTBC - Medical Transcription & Billing
10.2018 - 02.2019
- Develop and maintain strong relationships with healthcare clients, addressing their needs and ensuring high levels of satisfaction.
- Act as the primary point of contact, responding to inquiries and resolving any issues related to transcription or billing services.
- Oversee the smooth delivery of medical transcription and billing services, ensuring compliance with industry standards and client specifications.
- Coordinate with internal teams (e.g., transcriptionists, billing specialists) to ensure timely and accurate service delivery.
- Monitor service performance against client expectations and agreed-upon SLAs (Service Level Agreements).
- Provide clients with regular reports on service metrics, address performance concerns, and implement improvements where needed.
Customer Success Specialist
Touchstone Communications
11.2017 - 08.2018
- Guide new clients through the onboarding process, ensuring they understand how to effectively use the call center services.
- Provide training sessions and resources to ensure clients maximize the value of services and tools provided by the call center.
- Act as the voice of the customer within the organization, advocating for their needs and ensuring their concerns are addressed.
- Proactively engage with clients to anticipate needs and provide solutions to improve retention and loyalty.
- Collect and analyze client feedback to identify trends, pain points, and opportunities for service enhancement.
- Use feedback to inform improvements in both customer support strategies and overall service offerings, contributing to a more tailored and efficient customer experience.
Education
BBA -
Bahria University Islamabad
Islamabad, PK12.2018
Skills
- Business growth and retention
- Brand-building strategies
- Business Development
- Contract negotiations
- Strategic account development
- Sales presentations
- Coaching and mentoring
- Product and service sales
- Time management
- Sales Reporting
- Global investment strategies
- Multitasking Abilities
Accomplishments
- Revenue portfolio of over 1 Billion with 75% of the clients retained
- 3rd highest seller of Graana.com since the start of the company
- Runner up for the King of the year 2021
- Runner up for the King of the year 2022
- Multiple times King of the month and runner up for the month
- 5 times 50 million club award winner
Certification
- Wealth Management Certified From Nust University.
- Real Estate Science & Development Certificate From Coursera.
- Investment & Risk Management Certificate From Coursera.
- Business Analysis & Process Management. Certificate From Coursera.
- Managing Emotions In Time Of Uncertainty & Stress Certificate From Coursera.
- Google Project Management : Introduction to application of PM in real world Certificate From Coursera. (Continued)
- Creative Thinking : Tools and techniques for success Certificate From Coursera.
Timeline
Wealth Manager
Imarat Group Of Companies
01.2024 - Current
Business Unit Manager
Graana.com
02.2023 - 01.2024
District Business Manager (Overseas)
Graana.com
01.2022 - 02.2023
Business Center Manager
Graana.com
07.2021 - 01.2022
Senior Business Development Manager
Graana.com
01.2021 - 07.2021
Contact Center Manager
Graana.com
05.2020 - 07.2021
Call Center Team Lead
Graana.com
01.2020 - 05.2020
Relationship Manager
MTBC - Medical Transcription & Billing
10.2018 - 02.2019
Customer Success Specialist
Touchstone Communications
11.2017 - 08.2018
- Wealth Management Certified From Nust University.
- Real Estate Science & Development Certificate From Coursera.
- Investment & Risk Management Certificate From Coursera.
- Business Analysis & Process Management. Certificate From Coursera.
- Managing Emotions In Time Of Uncertainty & Stress Certificate From Coursera.
- Google Project Management : Introduction to application of PM in real world Certificate From Coursera. (Continued)
- Creative Thinking : Tools and techniques for success Certificate From Coursera.
BBA -
Bahria University Islamabad
Similar Profiles
Amna TariqAmna Tariq
Special Project Manager at Imarat Group of CompaniesSpecial Project Manager at Imarat Group of Companies
Huzaifa KhalidHuzaifa Khalid
Team Lead at Imarat Group of CompaniesTeam Lead at Imarat Group of Companies
Arslan RazaArslan Raza
Finance Executive at Imarat Group of Companies(Graana.Com Pvt Ltd)Finance Executive at Imarat Group of Companies(Graana.Com Pvt Ltd)