Ghazanfar Siddique

Articulate the company retail digital agenda and integrate into the business operating model from the perspective of sales revenue, cost savings, and customer experiences.

• Managed team of 10 employees, overseeing hiring, training, and professional grow
• With coordination and planning skills resolved problems, improved operations and provided exceptional service, to achieve results according to schedule.
• Promote and adopt digital and self-service channels through significant increase of digital channels penetration, conversion and usage.

Worked closely with organizational leadership to establish Path Solutions Pakistan Office including product Program Management, Business Development.

• Managed the portfolio of iMAL core banking implementation in MESA and Africa Region.
• Coordinated with HR, Legal, IT and Finance to support program enablement and growth.
• Led the successful iMAL core banking implementations of Summit Bank Pakistan, Jaiz Bank PLC Nigeria and Bank Dhofar Oman.

Built a 5-year Digital Bank strategy that aligned State Bank of Pakistan 2020 vision and its deliverables with bank-wide objectives.

• Implemented State Bank Governance IT Framework to ensure Technology and Architecture compliance.
• Introduced Cost Saving initiatives in order to reduce overall IT Operational expenditure and enhancing maximum return on IT current investments.
• Led the Implementation of Visa card with Digital Wallet , CDM , Internet & Mobile banking as first MFB in the country to offer such a service.
• Led Digital Banking automation across Mobilink Bank and digitized 140 operational activities aligned with MMBL Digital banking strategy.

Drove operational improvements of programs from initiation to closure which resulted in savings and improved profit margins.

• Built a 5-year IT strategy that aligned department and its deliverables with bank-wide objectives.
• Created a front-line IT support team and Service Management Portal to ensure internal customer issues were dealt with quickly.
• Successfully mitigated business continuity risk by gaining approval to build new, CBN compliant data centre (s) that would replicate all services.
• Revamped Jaiz Bank corporate website through in-house efforts to include real-time access to technical support.
• Completed Master Card project enabling the customer to enjoy their funds internationally using on any POS and ATM in the World.

By setting up IT department's structure, maintained high-level knowledge of current and emerging technology development and applications.

• Liaised with Huawei Technology for implementation of new branchless banking solutions within 6 months.
• Led procurement of TPS switch and oversaw in-house setup/application of middleware within 3.5 months.
• Collaborated with cross-functional intra-company teams to ensure the smooth implementation of the state of the art Digital /Mobile Wallet System.

Implemented Core Banking system with the 32-member inter-departmental team in 75 branches within an unprecedented project completion time of 9 months.

• Split users and branches into clusters and assigned iMAL trained managers to further train staff.
• Implemented MasterCard, Alternative Distribution Channels (Internet Banking, Mobile Banking, ATM Networks, etc.), Corporate Banking Department automation.

Identified plans and resources required to establish and develop IT strategies to meet project goals and objectives by setting realistic timelines and checkpoints.

• Drove team success with a 40-member team through shared vision and recognition of quality performance.

Managed Consumer Banking Technology Implementations as a bridge between business and Information Technology Department.

• Launched unique, paperless Customer Satisfaction Capturing System Panel where customers marked satisfaction level on the spot.
• Led SCB Pakistan's team through group application implementation for Auto/PL Financing and Mortgage Financing.
• Oversaw in-house development and bank-wide implementation in 23 countries of a Web-Based Signature Verification System.
• Led successful implementation of Statement Storage System in pakistan and 16 other SCB countries resulting in $4M savings in total costs.
• Saved $150K+ annually through the introduction of a paperless environment, the Information Viewing System.