Gasper Hector
Karachi
Summary
Proactive professional with excellent communication and negotiation skills, coupled with proven ability to build strong client relationships. Known for strategic approach to problem-solving and delivering impactful results. Capable of driving revenue growth and establishing strong client relationships through in-depth market analysis and innovative sales and operations strategies. Seeking to apply strategic mindset and strong analytical skills in a dynamic and well reputed organization which offer good opportunities and challenging work environment which in return would help in building knowledge and experience.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Senior Sales & Operations Executive
Toyota Defence Motors
Karachi, Sindh
09.2023 - Current
- Achieved customer satisfaction by providing exceptional service.
- Managed showroom displays for appealing environment.
- Negotiated deals to ensure mutually beneficial outcomes.
- Built strong relationships with clients to boost repeat business.
- Oversaw inventory management for optimal stock levels.
- Collaborated with service department for seamless operations.
- Resolved complaints swiftly and efficiently, maintaining client trust and satisfaction.
- Provided post-sales services to offer follow-up support and collect customer feedback.
- Personalized customer service and tailored selling strategies to different customer types.
- Maximized opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.
- Gained practical experience closing sales in face-to-face environment.
- Engaged prospective customers in natural conversation to build positive and trusted rapport.
- Employed winning negotiation skills to achieve best selling price and close deals.
- Planning, designing, executing & managing operational procedures, process to ensure stability & improvement in overall departmental performance.
- Ensuring compliance of all SOP's, policies, processes, protocols & standards imposed by IMC.
- Operational reporting of KPI's, protocols, modules & initiatives.
- Sourcing & retail of vehicles.
- Analyzing, assessing & reporting of projections / forecasts for sales planning.
- Ensuring both pre & post sales quality by enforcing best practices and processes.
- Developing & Implementing quarterly marketing plan 7 strategies.
- Analyzing market trends & developing business development plan & strategies.
- Supervising & monitoring Marketing & branding team.
- Monitoring digital marketing insights to address future social media campaigns.
- Continuous research as per market intelligence.
T-Sure Executive / Inspection Officer
TOYOTA CREEK MOTORS PVT LTD
Karachi, Sindh
09.2021 - 09.2023
- Conducted thorough market research to identify popular car models and pricing trends
- Developed strong network of contacts within automotive industry to source quality used vehicles
- Evaluated potential purchases by inspecting vehicle's body and paint condition, mechanical condition and overall value
- Negotiated with sellers to obtain competitive prices and beneficial terms for clients
- Maintained accurate records of transactions, ensuring smooth and effective paperwork processing
- Cultivated strong relationships with customers, fostering trust and repeat business and positive referrals
- Conducted test drives, highlighting features and benefits of different vehicles establishing trust and rapport
- Assisted in trade-in process, offering fair appraisals and seamless transitions to new vehicles
Business Development Executive
BEFORWARD JAPAN
Karachi, Sindh
06.2020 - 06.2021
- Developed and executed effective online marketing to increase lead generation and website traffic
- Utilized data analytics to track website traffic, monitor customer attitude, and optimize online sales strategies
- Maintained high level of customer satisfaction through personalized service and attentive follow-up
- Built and maintained database of potential clients, fostering long-term relationships for repeat business
- Negotiated and finalized sales contracts, ensuring all necessary paperwork and documentation were completed accurately and efficiently
Education
Diploma Of Associates Engineering - Automotive Engineering
St. Patrick's Institute of Science & Technology
Karachi 01.2017 - 01.2020
Matriculation - Automotive Engineering
St. Patrick's Technical School
Karachi06.2017
Skills
- Expert negotiator
- Interpersonal skills
- Communication skills
- Ability to build rapport
- Proficient in vehicle evaluation
- Adaptability
- Understanding of digital marketing strategies
- Statistical analysis proficiency
- Customer service strategies
- Performance KPI monitoring
- Customer review assessments
- Operations Analysis
Certification
- Toyota Regional Inspection Training | 2023
- Used Car Manager Training | 2023
- Skill Contest | 2023
- TVI (Toyota Vehicle Inspection) Training | 2024 - 1st position
- TSEC (Toyota Sure Excellence Criteria) | 2024 - 1st position
Languages
English
Advanced (C1)
Urdu
Proficient (C2)
Accomplishments
- Award for achieving 1st position nationwide in Used Car Manager Training held by Indus Motors Company in 2024
- Award for achieving 1st position regionwide in in skill contest held by Indus Motors Company in 2023
References
References available upon request.
Timeline
Senior Sales & Operations Executive
Toyota Defence Motors
09.2023 - Current
T-Sure Executive / Inspection Officer
TOYOTA CREEK MOTORS PVT LTD
09.2021 - 09.2023
Business Development Executive
BEFORWARD JAPAN
06.2020 - 06.2021
Diploma Of Associates Engineering - Automotive Engineering
St. Patrick's Institute of Science & Technology
01.2017 - 01.2020
- Toyota Regional Inspection Training | 2023
- Used Car Manager Training | 2023
- Skill Contest | 2023
- TVI (Toyota Vehicle Inspection) Training | 2024 - 1st position
- TSEC (Toyota Sure Excellence Criteria) | 2024 - 1st position
Matriculation - Automotive Engineering
St. Patrick's Technical School
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