Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Gabbie Östergaard

Gabbie Östergaard

Stockholm

Summary

Reliable individual proudly offering 10 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in Bar and Restaurant industry. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
7
7
Languages

Work History

Bar Manager, Staff Supervisor

O'Learys
Stockholm
05.2022 - 07.2022
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Crafted special drink and cocktail menu items for seasonal offerings
  • Explained daily specials and beverage promotions to exceed daily sales goals
  • Followed strict recipes and drink measurements to minimize product used
  • Achieved results by working with staff to meet established targets
  • Evaluated employee performance and coached and trained to improve weak areas
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Bar Manager, Staff Supervisor

Lucky Bowl AB
Stockholm
07.2021 - 04.2022
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Improved customer service rankings by resolving issues quickly and accurately
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

Head Bartender, Head Waitress

Hirschenkeller
Stockholm
03.2018 - 03.2020
  • Crazy Horse and Hirschenkeller is owned by the same group
  • Due to my capabilities they wanted me to supervise and lead both places
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Trained staff members on use of POS system
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Head Bartender

Crazy Horse
Stockholm
02.2018 - 03.2020
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Closed out cash register and prepared cashier report at close of business
  • Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Lead Deckhand

The Municipality of Höör
08.2017 - 12.2017
  • Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment
  • Researched and evaluated natural phenomena to minimize issues regarding tides, currents, winds and weather events
  • Utilized navigation expertise and tools to set courses and determine ship position throughout travel
  • Docked and undocked vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions.

Sales Manager

Netto Supermarket
Svedala
01.2017 - 06.2017
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates
  • Closed lucrative sales deals using strong negotiation and persuasion skills
  • Resolved customer issues quickly to close deals and boost client satisfaction
  • Established and cultivated solid business relationships with new or existing customers.

Bartender

Jernkällaren Restaurant
08.2016 - 11.2016
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Recruited and trained new bartenders and barbacks to help maintain talented team
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Served high customer volumes during special events, nights, and weekends.

Training Bartender

Restaurant & Pizzeria
03.2016 - 07.2016
  • Prepared custom drink orders by accurately measuring and mixing house ingredients
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Chef Assistant

Burger King
Ystad
12.2015 - 02.2016
  • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients
  • Prepared and cooked quality meals in high-volume, fast-paced service environments
  • Verified food temperatures and quality ahead of service to maintain standards.

Chef Assistant

The Square Grill
Skurup
06.2015 - 10.2015
  • Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs
  • Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items
  • Used variety of kitchen tools and appliances to prepare ingredients and meals
  • Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.

Waitress Supervisor

Catering Kitchen
Skurup
12.2014 - 05.2015
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables
  • Bussed and reset tables to keep dining room and work areas clean
  • Supervised server staff and simultaneously served personal section of tables
  • Managed food resources, memorized orders, and coordinated customer service.

Waitress Supervisor

Thai Sky Express
Skurup
02.2014 - 11.2014
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables
  • Bussed and reset tables to keep dining room and work areas clean
  • Supervised server staff and simultaneously served personal section of tables
  • Managed food resources, memorized orders, and coordinated customer service.

Education

Nils Frediksson School of Education Svedala
08.2013 - 05.2016

Skills

Wine and liquor knowledgeundefined

Timeline

Bar Manager, Staff Supervisor

O'Learys
05.2022 - 07.2022

Bar Manager, Staff Supervisor

Lucky Bowl AB
07.2021 - 04.2022

Head Bartender, Head Waitress

Hirschenkeller
03.2018 - 03.2020

Head Bartender

Crazy Horse
02.2018 - 03.2020

Lead Deckhand

The Municipality of Höör
08.2017 - 12.2017

Sales Manager

Netto Supermarket
01.2017 - 06.2017

Bartender

Jernkällaren Restaurant
08.2016 - 11.2016

Training Bartender

Restaurant & Pizzeria
03.2016 - 07.2016

Chef Assistant

Burger King
12.2015 - 02.2016

Chef Assistant

The Square Grill
06.2015 - 10.2015

Waitress Supervisor

Catering Kitchen
12.2014 - 05.2015

Waitress Supervisor

Thai Sky Express
02.2014 - 11.2014

Nils Frediksson School of Education Svedala
08.2013 - 05.2016
Gabbie Östergaard