Design & Development of Automated Customer Support System
Integrating with popular Social Media Channels.
Design & Development of Mobile and Branch-less Banking System
Integration with various Businesses / Payment gateways.
ETL, Dashboards and Business Intelligence.
Well versed in Security Standards like PA-DSS and ISO 27001.
User Trainings and and UATs
Overview
20
20
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
DevOps / Backend Engineer
eBanqo, Inc.
04.2019 - Current
Company Overview: eBanqo delivers a multi-channel customer engagement platform that enables clients to provide automated support to customers coming from different social media channels, and also provide a single interface to manage all that
Design and development of the product backend services
Integrating various internal and external system components through APIs or other options like Message Queue etc
Planning the deployment through integrated CI/CD pipelines over the cloud
Monitor the system performance to ensure 99.9% uptime
Plan maintenance, upgradation and support related to cloud infrastructure when needed
EBanqo delivers a multi-channel customer engagement platform that enables clients to provide automated support to customers coming from different social media channels, and also provide a single interface to manage all that
Technical / Customization Consultant
Maison Consulting & Solutions
03.2015 - 03.2019
Company Overview: Maison Consulting & Solutions is a Microsoft partner for Enterprise solutions including but not limited to Dynamics AX and Dynamics CRM
Providing technical support to the Dynamics customers all-over Pakistan
Integrating 3rd party applications with Dynamics AX and Dynamics CRM using the built-in IDE, connectors, other tools and languages like .Net & PHP
Facilitate the technical processes involved in system upgradation
Maison Consulting & Solutions is a Microsoft partner for Enterprise solutions including but not limited to Dynamics AX and Dynamics CRM
Development Lead
Activa Financial Technologies
07.2010 - 02.2015
Leading a team working on mobile banking and commerce solutions, the System has various desktop and web-based components, my duties include the design, development and integration of all the components
Development of an out-of-the-band transaction authentication system that works with various communication media like IVR, SMS, USSD and / or Web (HTTPS)
Development of custom middle-wares for system integration with financial transaction system using various protocols like ISO-8583 and ISO-20022
Managing the implementation of Activa's Mobile / Branchless Banking system at various client locations
This includes integration of Activa's banking solution platform with local and foreign EFT (Electronic Financial Transaction) gateways via ISO-8583, ISO 20022 etc
PoCs, UATs and client based customization is also conducted at client location under collaboration with technical and non-technical teams
Development Lead
Paybox (Pvt.) Ltd.
05.2008 - 06.2010
Company Overview: A Joint Venture with Paybox AG for mobile payments
Managed day-to-day process of translating product roadmap into feature sets, writing PRDs and user stories, prioritizing 2-week agile iterations, working hands-on with engineers and QA
Recognized gap in engineering execution on back-end product requirements and drove creation of new UI engineering group to evangelize accessibility, standards compliance, and re-usability of back-end
I was instrumental in integrating the middleware developed for Paybox AG to fast track the integration of their system into the ATM switch network using ISO-8583
A Joint Venture with Paybox AG for mobile payments
Software Developer
ENMAC Technologies (Pvt.) Ltd.
03.2007 - 04.2008
Developed embedded applications for portable devices and Smart Phones using C/C++
The application was based in C, then ported to MFC for Windows Mobile platform
My duties there were to build, enhance the embedded application, as well as switch the application to new hardware chips with improved Audio (MP3/WMA) and Visual capabilities
Internee
Fields Consultants Pakistan (Pvt.) Ltd.
08.2005 - 09.2005
Company Overview: Fields Consultants Inc
Is a niche and prestigious technology consulting services organization based in Schaumburg, Illinois, USA
Provides world-class technology consulting solutions to its customers business needs
During my internship, I worked on the ASP based online Problem Reporting System
This system is used as an in-house bug-tracking portal
Fields Consultants Inc
Is a niche and prestigious technology consulting services organization based in Schaumburg, Illinois, USA
Provides world-class technology consulting solutions to its customers business needs
Education
Bachelor of Science (Hons.) - Computer Science
GIFT University
01.2003 - 01.2007
F. Sc. - Pre-Engineering
F. G Degree College Gujranwala Cantt
01.1999 - 01.2001
Skills
Cloud Computing
Certification
Administering Microsoft SQL Server, 2012
Languages
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
DevOps / Backend Engineer - eBanqo, Inc.
04.2019 - Current
Technical / Customization Consultant - Maison Consulting & Solutions