Furqan Syed

• Supervised 10 staff members tasked with handling materials management, planning, purchasing, and customer service duties
• Performed entire procedure of Import & purchase including collecting inquiries, Sourcing, Negotiation, Ordering, correspondence with bank for opening of FTT & LC, handling of shipping documents, Insurance documents, Exchange control & clearance
• Improved internal and external collaboration with department heads , suppliers & service providers, and freight agents resulted in increased rebates and relaxations
• Built supplier relationships to mitigate risk and establish effective purchasing arrangements
• Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines
• Implemented inventory-management strategies to maximize availability and decrease waste
• Developed and enforced policies and procedures in compliance with local and federal regulations
• Improved, standardized and documented planning and scheduling processes
• Streamlined inventory management processes to reduce supply chain costs and improve efficiency
• Built exceptional rapport with suppliers and transportation companies to create seamless operations
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JDW Group is a large business entity comprised of 4 Sugar Mills, 3 Agricultural Farms, Dairy Farm, JDW Aviation, Indus Mining and Farooqi Pulp Mills & JDW Power

• Managed and supervised team of 7 members of supply chain team for purchase and Import of Sugar mills equipment, raw materials, boilers, chemicals, Generators and In-house power generation Units, Chemicals and lubricants for Power Section, Steam Turbines and Transformers, Pesticides, Agricultural equipment, land levelling equipment, accessories, machinery parts and Aircraft parts
• Established efficient reporting system to track status of demanded items
• Additional to Supply Chain Duties performed multiple tasks of Admin and HR Function e.g. supervised admin & HR team of 5 Members in legal & Administrative correspondence, recruitment Selection, Employee Performance management, Compensation benefits,employee relations, Payroll disbursement & leave management.
• Mentored team members to enhance professional development and accountability in workplace
• Interfaced with suppliers to quickly resolve quality or delivery issues
• Managed capacity and material planning, procurement, shipping, receiving and warehousing functions
• Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory

• Enhanced and upgraded interpersonal and customer handling skills and managed over 250 call per day on average.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
• Logged call information and solutions provided into internal database
• Assisted call-in customers with questions and orders
• Maintained and managed customer files and databases
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.