Furqan Saleem

• Managed revenue optimization for 22 properties across Pakistan, employing strategic pricing strategies and demand analysis to maximize profitability.
• Utilized BookingWhizz expertise to oversee distribution channels, ensuring accurate inventory, rates, and availability across various platforms.
• Developed and maintained accurate revenue forecasts and budgets, providing data-driven insights to drive informed decision-making.
• Conducted competitor analysis to stay abreast of market trends, adapting pricing strategies to maintain competitiveness.
• Managed rate adjustments based on market conditions, events, and demand fluctuations to optimize revenue streams.

• Contributed to the success of the global sports event, FIFA 2022 Qatar, as a Duty Manager with ACCOR.
• Supervised a team of Front Office staff, ensuring exceptional customer service during the event.
• Assisted in scheduling Front Office staff to guarantee adequate coverage during peak periods, maintaining smooth operations and guest satisfaction.
• Managed incoming telephone calls, addressing guest inquiries and routing calls to appropriate departments.
• Collaborated seamlessly with the housekeeping department, offering support to ensure prompt guest assistance
• Ensured the Front Office and Lobby area were consistently clean and organized, creating an inviting atmosphere for guests.

• Assisted in providing guests with accurate information and making reservations, promoting special packages and room upgrades.
• Demonstrated skills in cross-selling various services, contributing to increased revenue and guest satisfaction.
• Collaborated closely with the Reservation and Front Office to ensure smooth and efficient operations.
• Managed and Central Sabre (SynXis) for accurate and up-to-date reservations
• Analyzed reservation data and trends to make informed decisions regarding room allocations and availability

• Responded to questions about rates, handled inquiries over the phone for 22 hotels, and processed payments.
• Checked availability using a computer booking system, dealt with multiple customers simultaneously.
• Handled requests from guests, companies, and travel agents via phone and other platforms.

• Managed check-in and check-out tasks, online and phone reservations, and guest needs.
• Welcomed guests, provided information about the hotel, rates, and amenities, responded to complaints professionally.
• Liaised with housekeeping staff to ensure clean, tidy, fully furnished rooms.
• Confirmed group reservations, arranged personalized services for VIP customers.

Managed operational responsibilities, scheduled shifts, assessed workflow, and directed staff.

Provided practical assistance to guests, resolved disagreements and conflicts professionally.

Enforced hotel policies, contributing to the smooth functioning of Sunfort Hotel.