Fozan Ali Gohar
Lahore
Summary
As an experienced Customer Service & Sales Specialist, I bring a strong commitment to providing exceptional service and fostering positive relationships with clients. With a background in effectively managing customer interactions, resolving issues, and ensuring satisfaction, dedicated to enhancing the customer experience, effectively communicate with the clients and collaborate with team to achieve business goals. Innovative, result - oriented and passionate to learn new tools and technologies.
Overview
2
2
years of professional experience
Work History
Sales representative
BlueStar Mfg Pvt
09.2024 - 10.2025
- Results-driven and customer-focused sales professional.
- Experience in driving revenue growth and exceeding sales targets.
- Skilled in identifying new business opportunities, building strong client relationships, and delivering tailored solutions to meet customer needs.
Customer service representative
Mindbridge
08.2023 - 02.2024
- Dealing with international client queries.
- Managed a high volume of emails, and live chats, addressing customer inquiries and resolving issues efficiently.
- Collaborated with other departments to streamline processes and improve the overall customer experience.
- Utilized CRM software to document and track customer interactions, ensuring all inquiries were resolved promptly.
Education
BS - Computer Science
University of Management and Technology
Lahore10.2024
Skills
- Problem solving
- CRM
- NetSuite
- HTML
- CSS
- Java script
- Project management
- Time management
- Customer service
- Interpersonal communication skills
- Product and service knowledge
- Leads generation
PROJECTS
Bloodline solutions, Developed a comprehensive mobile application to bridge the gap between blood doners and blood receivers., Implemented features such as users registration, Eligibility criteria check and AI integration of blood expiry detection.
LANGUAGE SKILLS
Mother tongue(s): Urdu
Other language(s): English
Timeline
Sales representative
BlueStar Mfg Pvt
09.2024 - 10.2025
Customer service representative
Mindbridge
08.2023 - 02.2024
BS - Computer Science
University of Management and Technology