FILZA KINDI
Karachi
Summary
I aim to excel and reach the point of self actualization in honing my strategic and organizational skills to become a key team player in the corporate world.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
Work History
Content Executive
Snoonu
06.2024 - Current
- Menu Development: Created and updated digital menus for a food and grocery delivery app, ensuring accuracy and appealing presentation.
- Visual Content Creation: Designed engaging carousels and banners to promote products, special offers, and new arrivals, enhancing user experience.
- Data Management: Utilized Excel for organizing and tracking content, including item descriptions, pricing, and inventory updates.
- Merchant Collaboration: Communicated with merchants to gather product information and ensure content accuracy, facilitating seamless integration into the app.
- Quality Assurance: Conducted regular audits of app content to maintain consistency and adherence to brand guidelines.
- Trend Monitoring: Analyzed market trends and consumer preferences to suggest content improvements and innovative ideas.
PASSENGER SERVICES AGENT
QATAR AIRWAYS (MENZIES RAS)
7 2023 - 05.2024
- Certification in Altea Customer Management by Qatar Airways.
- Check-In Assistance: Provided efficient check-in services for passengers, ensuring a smooth and timely boarding process.
- Boarding Management: Coordinated boarding procedures, verified passenger documentation, and ensured compliance with safety regulations.
- Pre-Flight Preparation: Assisted in the preparation of departure gates, managing seating assignments, and addressing passenger inquiries.
- Post-Flight Support: Facilitated post-flight services, including baggage handling, passenger assistance, and addressing concerns or complaints.
- Customer Service: Delivered exceptional customer service, resolving issues, and ensuring a positive travel experience for all passengers.
- Collaboration: Worked closely with airline staff and ground crew to ensure efficient operations and effective communication during flights.
VISA & TRAVELS OFFICER
TCS VISATRONIX
11.2022 - 07.2023
- Coordinate communications and meetings between clients and visa cross-functional teams.
- Respond to various inquiries and questions from the customers.
- Implementation of all Visatronix SOPs and instructions issued by High Commissions/Embassies.
- Ensuring compliance with documented policies and procedures.
- Assuring best biometric practices.
- Reporting and uploading files on Schengen Software.
- Maintaining TAT (Turnaround Time)
DATA PROCESSING EXECUTIVE
AQUEBOGUE TRADING (REMOTE JOB)
01.2021 - 04.2022
- Data Entry: Accurately entered and updated large volumes of data into various databases and systems, ensuring data integrity and consistency.
- Data Validation: Conducted data validation and verification processes to ensure accuracy and completeness of information.
- Database Management: Maintained and organized databases, performing regular updates and backups to ensure data security and accessibility.
- Process Improvement: Identified and implemented process improvements to enhance efficiency in data processing workflows.
- Collaboration: Worked closely with cross-functional teams to gather data requirements and support data-driven decision making.
CUSTOMER SERVICE REPRESENTATIVE
TRICORE MARKETING SOLUTIONS (REMOTE JOB)
12.2019 - 12.2020
- Customer Support: Provided exceptional customer service via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Problem Resolution: Diagnosed and resolved customer complaints efficiently, utilizing active listening skills and empathy to enhance the customer experience.
- Order Processing: Assisted customers with order placements, modifications, and cancellations, ensuring accuracy and timely processing.
- Product Knowledge: Maintained in-depth knowledge of products and services to effectively communicate features and benefits to customers.
- Feedback Collection: Gathered customer feedback to identify trends and areas for improvement, contributing to enhanced service delivery.
INTERNEE
PAKISTAN CIVIL AVIATION AUTHORITY
12.2019 - 01.2020
Education
BS-AVIATION MANAGEMENT -
PAF KIET
01.2018 - 05.2022
INTERMEDIATE - undefined
GOVT. DEGREE GIRLS COLLEGE
05.2015 - 05.2017
MATRICULATION - undefined
CHINIOT ISLAMIA SCHOOL AND COLLEGE
01.2008 - 05.2015
Skills
Effective Time Management
Teamwork
Communication
Decision Making
Customer Service
Time Management
Adaptability
Microsoft Office
Details
Karachi, Karachi, Sindh, Pakistan
Languages
Urdu
English
References
To be furnished upon request
Timeline
Content Executive
Snoonu
06.2024 - Current
VISA & TRAVELS OFFICER
TCS VISATRONIX
11.2022 - 07.2023
DATA PROCESSING EXECUTIVE
AQUEBOGUE TRADING (REMOTE JOB)
01.2021 - 04.2022
CUSTOMER SERVICE REPRESENTATIVE
TRICORE MARKETING SOLUTIONS (REMOTE JOB)
12.2019 - 12.2020
INTERNEE
PAKISTAN CIVIL AVIATION AUTHORITY
12.2019 - 01.2020
BS-AVIATION MANAGEMENT -
PAF KIET
01.2018 - 05.2022
INTERMEDIATE - undefined
GOVT. DEGREE GIRLS COLLEGE
05.2015 - 05.2017
MATRICULATION - undefined
CHINIOT ISLAMIA SCHOOL AND COLLEGE
01.2008 - 05.2015
PASSENGER SERVICES AGENT
QATAR AIRWAYS (MENZIES RAS)
7 2023 - 05.2024
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