FAZAL ELAHI
Customer Support Specialist
Karachi
Summary
Highly committed and service-oriented professional with more than a decade of experience across healthcare, hospitality, and customer service sectors. Proven track record of managing front office operations, patient coordination, food service management, and customer relations within fast-paced and high-standard environments. Demonstrates strong expertise in operational administration, compliance with quality and safety protocols, cash handling, and team coordination. Recognized for delivering excellent guest and patient experiences while ensuring organizational standards, efficiency, and customer satisfaction.
Overview
16
16
years of professional experience
6
6
Certificates
3
3
Languages
Work History
Consulting Clinical Unit Receptionist
Aga Khan Hospital
01.2025 - Current
- Manage patient registration processes by verifying identification and updating records in the Outpatient Medical System (OPMS).
- Coordinate appointment scheduling, rescheduling, and confirmations through phone and in-person interactions.
- Monitor patient flow and coordinate with clinical teams to reduce waiting times.
- Handle payment transactions including co-pays and outstanding balances while issuing accurate receipts.
- Maintain daily financial reconciliation and prepare end-of-shift cash reports.
- Verify insurance eligibility and manage referral or authorization documentation.
Assistant
Aga Khan University Hospital
02.2019 - 01.2025
- Ensure consistent delivery of high-quality service standards in compliance with ISO 22000 and JCIA requirements.
- Process cash transactions, vouchers, and returns while maintaining accurate financial records.
- Monitor food safety practices, sanitation standards, and equipment cleanliness.
- Maintain operational records including schedules, logs, menus, and overtime documentation.
Senior Supervisor
Bahria Town New Horizon Restaurant
01.2016 - 01.2019
- Monitored sales performance and developed strategies to achieve business targets and profitability.
- Collaborated with chefs for menu planning aligned with market trends and customer preferences.
- Supervised food preparation processes and ensured compliance with hygiene standards.
Branch Manager
Advance Telecom Pvt. Ltd.
01.2014 - 01.2016
- Supervised daily branch operations and customer service functions.
- Investigated customer complaints and provided customized solutions to improve satisfaction.
- Prepared reports and maintained accurate complaint and performance records.
AYS Officer (Front Office)
Karachi Marriott Hotel
01.2010 - 01.2014
- Managed room reservations, guest inquiries, and room service coordination.
- Delivered front office support ensuring high guest satisfaction levels.
- Operated hospitality systems including OPERA, MICROS, and Oracle POS.
Education
Bachelor of Arts - Arts
Allama Iqbal Open University
Karachi, Sindh, Pakistan 04.2001 -
Intermediate - I.COM
Govt Premier College
Karachi, Sindh, Pakistan04-2009
High School Diploma -
Children Model Academy
Karachi, Sindh, Pakistan 04.2001 -
Skills
Front Office Administration & Reception Management
Communication
Customer Resolution
Compliance Adherence
Team Management
Inventory Control
Problem-solving
Certification
Pakistan Life Saver Program (CPR Certification)
Work Preference
Work Type
Full TimeSalary Range
₨45000/yr - ₨200000/yrTimeline
Consulting Clinical Unit Receptionist
Aga Khan Hospital
01.2025 - Current
Assistant
Aga Khan University Hospital
02.2019 - 01.2025
Senior Supervisor
Bahria Town New Horizon Restaurant
01.2016 - 01.2019
Branch Manager
Advance Telecom Pvt. Ltd.
01.2014 - 01.2016
AYS Officer (Front Office)
Karachi Marriott Hotel
01.2010 - 01.2014
Bachelor of Arts - Arts
Allama Iqbal Open University
04.2001 -
High School Diploma -
Children Model Academy
04.2001 -
Intermediate - I.COM
Govt Premier College
LANGUAGES
English
Urdu
Punjabi