FATIMA SALEEM
Al Naemiya 1, Backside Hamdan Centre, Kuwait St, Ajman
Summary
Operations professional with hands-on experience in international dispatch, remote administration, and sales support. Improved workflow efficiency by 80% through process optimisation, data analysis, and task automation, while maintaining accurate records, resolving issues, and supporting clients across international settings.
Overview
1
1
Language
3
3
years of professional experience
Work History
International Dispatch Associate
D-Hoppers
12.2025 - 09.2026
- Coordinated international shipments and tracked deliveries to ensure timely arrival.
- Communicated with international clients to resolve operational issues and enhance service satisfaction.
- Maintained accurate logistics records and analysed data to optimise dispatch processes.
Telesales Executive
Tricon - Affinity
01.2024 - 01.2025
- Generated leads and converted prospects into sales through effective communication and persuasion.
- Achieved daily, weekly, and monthly sales targets consistently.
- Identified customer needs, recommending tailored energy solutions to enhance customer experience and drive sales.
- Conducted outbound calls to potential customers, promoting gas and energy services to increase awareness and interest.
- Explained energy plans, pricing, benefits, and available offers to customers.
- Built positive customer relationships, improving satisfaction and fostering customer loyalty for long-term retention.
- Followed sales scripts, campaign guidelines, and company compliance procedures.
- Worked collaboratively with team members to achieve campaign objectives.
Virtual Assistant
Enablers
02.2024 - 08.2024
- Streamlined workflows and improved task completion efficiency by 80%.
- Supported data entry, reporting, and analytics tasks for client projects, contributing to informed decision-making.
- Coordinated administrative tasks and communications for clients in remote settings, ensuring clarity and responsiveness.
Education
ICS - Physics
Pak Vision College
Lahore01-2026
Skills
- Logistics Coordination
- Data Analysis & Interpretation
- Process optimisation & Workflow Automation
- Data Entry, Reporting & Analytics
- Microsoft Excel, Google Sheets, & Productivity Tools
- Remote Work & Virtual Collaboration
- Task Management & Scheduling
- Amazon Operations & Customer Support
- Attention to Detail & Problem Solving
- Communication & Team Collaboration
- Cross-functional Collaboration
- Customer engagement
LANGUAGES
English: Fluent
Timeline
International Dispatch Associate
D-Hoppers
12.2025 - 09.2026
Virtual Assistant
Enablers
02.2024 - 08.2024
Telesales Executive
Tricon - Affinity
01.2024 - 01.2025
ICS - Physics
Pak Vision College