FATIMA HASSAN

upported deployment and maintenance of cloud infrastructures for 15+ clients, reducing downtime by 25%.

• Automated backups and implemented monitoring tools to boost operational efficiency.
• Managed AWS and Azure environments (EC2, S3, VPC, IAM, VNets) with 100% uptime and zero breaches.
• Resolved performance, cost, and security issues across cloud platforms.
• Monitored 70+ production systems; improved issue response times and increased efficiency by 10%.
• Created and maintained IAM roles, security policies, and CloudFormation templates for compliance.
• Conducted vulnerability scans using tools like Nessus; remediated risks proactively.
• Collaborated with cross-functional teams to optimize resources and improve system reliability.
• Completed 40+ projects on time and within budget.
• Scheduled regular maintenance and resolved technical issues promptly.
• Prepared weekly/monthly reports with performance metrics and improvement insights.
• Upgraded infrastructure, improving system performance and reducing response times by 40%.
• Ensured secure, compliant data storage across platforms with zero downtime.
• Reduced incident duration by 25% through timely troubleshooting.
• Handled cases and incidents using ServiceNow; adhered to ITIL best practices.
• Available for 24x7 support and adaptable to rotating shift schedules.

• Goal: [Predict customer churn using demographic and usage data]
• Collected and cleaned dataset using Python (Pandas) and SQL
• Performed exploratory data analysis using R (ggplot2, dplyr) and Python (matplotlib, seaborn)
• Built basic machine learning models (e.g., logistic regression, decision tree) using scikit-learn
• Evaluated models using accuracy, precision, and recall metrics
• Documented the entire project process and findings in a Jupyter Notebook
• Created a project presentation