Fatima Hafeez
Deputy Manager OGII
F/507,Rufi Paradise, Block 18, Gulistan-eJauhar, Karachi
Summary
Knowledgeable Deputy Manager with extensive knowledge of the retail industry. Solid managerial and communication skills. Gifted in handling tense situations with irate customers. Friendly Deputy Manager committed to creating a positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Deputy Manager Quality Assurance OGII
MCB Investment Management Limited
karachi
03.2022 - Current
- Planning and Scheduling of all quality activities based on company policy.
- Updating quality activities progress and reporting to higher level of management.
- Responsible to identify key areas that needs improvement in quality.
- calling on Redemption and Feedback
- Schedule and conduct group meetings (2-way management activities).
- Manage group members in achieving target setting through providing clear instructions.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Phone Banking Officer
MCB Investment Management Limited
Karachi
03.2021 - 03.2022
- Answer inquiries with regards to equities, options, mutual fund, fixed-income and unit investment trusts.
- Advise clients on market movements and general financial instruments ranging from equities, fix income, basic derivatives and cash equivalents.
- Maintain financial records and ensure compliance with federal securities laws and regulations and internal policies and guidelines.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
Phone Banking Officer
Bank Alfalfa Limited
Karachi
12.2018 - 03.2021
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Handled over 100+ incoming telephone calls, emails and chat requests.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Used CRM system daily to maximize service opportunities and enhance communication.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- locked services requests and complains.
- Error closure of team members.
Education
Bachelor - B,com
Federal Urdu University of Arts, Sciences & Tech
Karachi ,Pakistan 05.2015 - 05.2017
Intermediated - I.com
Khatoon E Pakistan Girls College
Karachi ,Pakistan 08.2013 - 08.2014
Matriculation - Matric in Science
Atatürk Public School
Karachi ,Pakistan 08.2011 - 08.2023
Skills
Performance improvements
undefinedCertification
Financial Consumer Awareness by SBP
Timeline
Deputy Manager Quality Assurance OGII
MCB Investment Management Limited
03.2022 - Current
Phone Banking Officer
MCB Investment Management Limited
03.2021 - 03.2022
Phone Banking Officer
Bank Alfalfa Limited
12.2018 - 03.2021
Computerized Accounting (B.B.S.Y.D.P)
02-2018
Financial Consumer Awareness by SBP
03-2017
Bachelor - B,com
Federal Urdu University of Arts, Sciences & Tech
05.2015 - 05.2017
Intermediated - I.com
Khatoon E Pakistan Girls College
08.2013 - 08.2014
Matriculation - Matric in Science
Atatürk Public School
08.2011 - 08.2023
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