Fatima Akram
Client Relations Executive
Islamabad
Summary
Accomplished Client Relations Executive with 3 years propelling relationships and business development. Articulate and professional when interacting with leaders and decision-makers to attract highly-regarded clients. Expert at growing market share and sourcing new business to consistently achieve sales goals.
Overview
2025
2025
years of professional experience
21
21
years of post-secondary education
2
2
Languages
Work History
Client Relations Executive
Edge
1 2023 - Current
- Collaborated with a US-based insurance agent to oversee daily office operations and enhance client engagement.
- Managed servicing of existing insurance policies, addressing client inquiries, and ensuring timely updates.
- Assisted in securing new customers through effective outreach and relationship-building strategies.
- Managed a diverse portfolio of accounts, balancing competing priorities while consistently exceeding targets.
- Utilized advanced CRM tools for efficient management of client databases, enabling quick access to relevant information and facilitating timely followups.
- Streamlined client onboarding processes, reducing time taken for new clients to start using our services.
Senior Associate - Client Relations
Edge
04.2022 - 04.2023
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Increased customer service success rates by quickly resolving issues.
Associate - Client Relations
Edge
09.2021 - 04.2022
- Increased client retention rates by proactively identifying potential issues and offering solutions.
- Established strong relationships with clients through regular communication and personalized service.
- Improved client satisfaction by addressing and resolving concerns promptly and professionally.
- Developed and maintained strong working relationships with professionals within assigned territory.
Human Resource Department
Dawlance
06.2021 - 08.2021
- Enhanced employee retention by implementing effective onboarding and training programs.
- Achieved a diverse workforce by focusing on targeted recruitment efforts in underrepresented communities.
- Conducted thorough needs assessments to develop customized training programs for employees at different levels within the organization.
- Coordinated employee recognition events, promoting a culture of appreciation for individual contributions made throughout the year.
Intern
The Citizens Foundation
05.2021 - 08.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Education
Master of Science - Development Studies
National University of Sciences And Technology
Islamabad, Pakistan 04.2001 - 01.2019
Bachelor of Science - Social Sciences
Bahria University
Islamabad, Pakistan 04.2015 - 01.2019
Skills
Communication
Problem Solving
Customer Relations
Teamwork and Collaboration
Multitasking
Client Relationship Management
Account Management
Client onboarding
Timeline
Senior Associate - Client Relations
Edge
04.2022 - 04.2023
Associate - Client Relations
Edge
09.2021 - 04.2022
Human Resource Department
Dawlance
06.2021 - 08.2021
Intern
The Citizens Foundation
05.2021 - 08.2021
Bachelor of Science - Social Sciences
Bahria University
04.2015 - 01.2019
Master of Science - Development Studies
National University of Sciences And Technology
04.2001 - 01.2019
Client Relations Executive
Edge
1 2023 - Current
Similar Profiles
Brent RobinsonBrent Robinson
Content Marketing Manager at EdgeContent Marketing Manager at Edge
Siya PatelSiya Patel
Gymnastics Coach at EdgeGymnastics Coach at Edge
Sara CondittSara Conditt
Customer Success Manager at EDGECustomer Success Manager at EDGE