Faseeh Ur Rehman
Customer Services, Sales, Project Management
Summary
Proven track record in enhancing workflow and productivity at Malik Arjun Wholesale LLC, leveraging strong organizational skills and critical thinking. Excelled in customer relations and Microsoft Excel, achieving top sales performer status at Planet Wholesale by consistently surpassing targets. Expert in driving profitability and improving service levels through effective problem-solving and product knowledge.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
IBEX Global - The Resource Group
Lahore, Punjab
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Currently working as an Agent in IT Tech Support.
Warehouse Manager
Malik Arjun Wholesale LLC
08.2021 - 05.2024
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
Sales Agent
Planet Wholesale
02.2014 - 07.2021
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Buying Manager
Pepes Piri Piri
08.2010 - 02.2012
- Developed strong relationships with key vendors, resulting in improved service levels and reduced lead times.
- Maintained detailed records of all purchasing activities, ensuring full compliance with internal policies and regulatory requirements.
- Coordinated with cross-functional teams to resolve any discrepancies between purchase orders, invoices, or deliveries promptly and efficiently.
- Analyzed spending patterns for cost reduction opportunities, leading to increased profitability for the organization.
- Collaborated with sales and marketing teams to identify new product opportunities based on market trends and customer needs.
- Improved supplier performance through regular evaluations and effective communication.
Education
MBA - Project Management
University of Wales
Cardiff UKSkills
Customer Service
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Customer Relations
Problem Resolution
Critical Thinking
Microsoft Excel
Computer Proficiency
Complaint Handling
Call Center Operations
Timeline
Customer Service Representative
IBEX Global - The Resource Group
09.2024 - Current
Warehouse Manager
Malik Arjun Wholesale LLC
08.2021 - 05.2024
Sales Agent
Planet Wholesale
02.2014 - 07.2021
Buying Manager
Pepes Piri Piri
08.2010 - 02.2012
MBA - Project Management
University of Wales